Service Request Ticket

Service Request Information

CONTACT	Name	Neely, Kent	Date	Jan 05, 2009 07:55 AM
	Department	Creative Arts/Theater-Dance	Phone	89253
	Location		Email	neelyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070564 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	5z8l5f1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003
	Wired NIC	00:1A:A0:7B:CB:02

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	cimende@wou.edu	88069

Entered by	Date	Memo
Cinthya Mendez-Garcia			Email Public
Entered by	Date	Memo
Cinthya Mendez-Garcia	Jan 05, 2009 09:44 AM	Task reassigned to Cinthya Mendez-Garcia.	Add Attachment
Cinthya Mendez-Garcia	Jan 05, 2009 09:44 AM	Julie from the provost office called in and said this is resolved. changing the task to complete	Add Attachment
Adam Shinn	Jan 05, 2009 09:08 AM	stopped by and as I walked in he had a group of people walk into his office for a meeting. Room will be open between 10:00am - 12:00 pm	Add Attachment
Adam Shinn	Jan 05, 2009 09:03 AM	Task reassigned to Adam Shinn.	Add Attachment
Cinthya Mendez-Garcia	Jan 05, 2009 08:21 AM	says he tried using his laptop and cannot get into his email. needs to have someone take a look at his PC, this is stopping him from his work. available: says there is always someone there during business hours.	Add Attachment
Cinthya Mendez-Garcia	Jan 05, 2009 07:59 AM	Says just happened this morning, not letting him log in and making wierd noises. The computer is a PC. Says he will use his laptop in the mean time.	Add Attachment