Service Request Ticket - # 29653

Service Request Information

CONTACT Name Eliassen, Lenore   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 05, 2009 08:27 AM
Department Creative Arts Phone 88461
Location Email eliassl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070980[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 9TFYBG1 Description Dell OptiPlex 755, 2.66GHz, 4M, VT, 1333MHz FSB
Serial No. 9TFYBG1 Location 007

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065892 installed as Office Pro 2003

Wired NIC 00:1E:C9:76:EF:4C

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact ashinn06@wou.edu 88925

Tracking

Entered by Date Memo
Adam Shinn
Email

Public
Entered by Date Memo
Adam Shinn Jan 06, 2009 12:23 PM 
machine is up and running with sypware & antivirus
software installed. Just returned.
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Adam Shinn Jan 06, 2009 10:48 AM 
Machine is being imaged right now.
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Brian Berkley Jan 06, 2009 10:39 AM 
Task reassigned to Adam Shinn.
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Cinthya Mendez-Garcia Jan 05, 2009 08:31 AM 
available all day except from 1 to 2pm she takes 
lunch
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Cinthya Mendez-Garcia Jan 05, 2009 08:30 AM 
says it has been happening a week or more. has 
been checking the updates, might have something 
to do with mozilla firefox.

pop-ups show up "warning harmful and malicious 
software detected"
 
these pop up:
IPEXEWYN.EXE
AUDIOPITUSR.EXE
EXEIPTRANSFER.EXE

says shared files have a security threat
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