Service Request Ticket

Service Request Information

CONTACT	Name	Caster, Brian	Date	Jan 05, 2009 08:35 AM
	Department	Health & Exercise Science	Phone	88364
	Location		Email	casterb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20071114 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro, 15-inch #Z0EZ
	Serial No.	W8823088YK0	Location	PDR
	CPU	Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)
	OS	Unknown	Software	MS Office Pro 2008 from P0066186 installed as Office Pro 2004 for MAC, MS WIN Xp Pro license from P0066205, Dartfish 4.5.1.0 Pro Suite from P0066221
	Wired NIC	00:1F:F3:CB:C9:1D
	Wireless NIC	00:1F:5B:C9:12:97
	Bluetooth NIC	00:1F:F3:A9:B5:F3

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Feb 06, 2009 04:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Feb 06, 2009 04:38 PM	Computer was fixed and returned to Brian	Add Attachment
Adam Shinn	Jan 06, 2009 12:09 PM	Task reassigned to Adam Wehner.	Add Attachment
Joan Guralnick	Jan 05, 2009 04:30 PM	Index HPE 903 He brought over the power cable	Add Attachment
Adam Shinn	Jan 05, 2009 09:24 AM	Task reassigned to Adam Shinn.	Add Attachment
Adam Shinn	Jan 05, 2009 09:24 AM	**This is an email** Mr. Caster, Hello, this is Adam Shinn from UCS. I'm e-mailing you in regards to your service request about your mac book. Since the screen is broken we will need you to bring it down to UCS so we can warranty it and get you a new one as soon as possible. So at your convenience you may bring it down and leave it with the front desk and we will take care of it. Thank you, Adam Shinn	Add Attachment
Cinthya Mendez-Garcia	Jan 05, 2009 08:37 AM	says the laptop screen is unusable at this point. available today until 11:30am would like a call before someone heads over.	Add Attachment