Service Request Ticket - # 29655

Service Request Information

CONTACT Name Russell, Shondra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 05, 2009 08:42 AM
Department Upward Bound Phone 88617
Location Email russells@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080368[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630 2.5GHz 6M L2 800Mhz Dual Core
Serial No. J6DWCH1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Unknown Software Windows Vista Bus downgraded to WIN XP, Cyberlink Power DVD 8.0 and Roxio creator DE v9, MS Office Pro Plus 21007 from P0067558

Wired NIC 00:21:70:A4:AB:B7


Wireless NIC 00:21:5C:57:D3:99

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact guralnij@wou.edu 88646

Tracking

Entered by Date Memo
Joan Guralnick
Email

Public
Entered by Date Memo
Joan Guralnick Jan 05, 2009 11:38 AM 
She called in and said this is working now.
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Patrick Shanley Jan 05, 2009 11:38 AM 
Task reassigned to Joan Guralnick.
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Kevin Elmore Jan 05, 2009 10:44 AM 
Task reassigned to Kevin Elmore.
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Patrick Shanley Jan 05, 2009 10:20 AM 
she called to see if anyone would be available 
before noon today
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Cinthya Mendez-Garcia Jan 05, 2009 08:44 AM 
she is in AP 202
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Cinthya Mendez-Garcia Jan 05, 2009 08:44 AM 
will not turn on when it is plugged in, the green 
light is on but nothing shows on the screen. 

she does not have another machine to work on. 
available today all morning until noon and the 
rest of the week as well.
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