Service Request Ticket - # 29659

Service Request Ticket - # 29659

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Service Request Information

CONTACT	Name	Saxowsky, Gail	Date	Jan 05, 2009 09:37 AM
	Department	College of Education	Phone	88760
	Location		Email	saxowskg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040967 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
	Serial No.	QP520U3SDW	Location	PDR
	CPU	G5 1.8GHz
	OS	Unknown	Software	Office 2004 Pro from P0053370, Studio Code
	Wired NIC	00:0D:93:66:38:8C

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	asundkv@wou.edu	88925

Tracking

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Jan 20, 2009 04:33 PM	The fix I did to Gail's Mac's OS resolved this issue.	Add Attachment
Joan Guralnick	Jan 20, 2009 11:26 AM	skyped techs	Add Attachment
Joan Guralnick	Jan 20, 2009 11:24 AM	She called and said she will be available after 1530 today. She will be leaving around 1145 todaybut is avaiable until then.	Add Attachment
Audrey Sundkvist	Jan 20, 2009 10:51 AM	Ignore the previous post.	Add Attachment
Audrey Sundkvist	Jan 20, 2009 10:51 AM	**This is an email** Thank you so much! I had just called Wou Tech and put in a request for another day and time. So, you might want to discard that. See you today as close to 3 as possible! Lynne	Add Attachment
Audrey Sundkvist	Jan 16, 2009 04:55 PM	I was able to repair the OS and left Gail a message saying I can deliver this Tuesday morning at 11am.	Add Attachment
Audrey Sundkvist	Jan 16, 2009 12:02 PM	I left Gail a message saying I want to meet with her and try to get her data off of this machine so I can reinstall the OS.	Add Attachment
Audrey Sundkvist	Jan 16, 2009 12:01 PM	The Mac story did nothing to the machine. It is out of warranty.	Add Attachment
Audrey Sundkvist	Jan 15, 2009 09:47 AM	I spoke with Denvy, her husband and officemate, and explained it'll be in tomorrow.	Add Attachment
Audrey Sundkvist	Jan 15, 2009 09:44 AM	Moved from task 29925: Date: January 15, 2009 At 08:17 Memo: She will be in class from 9-12:45, and she will be on campus until later but, she doesnt come on Campus everyday so just a call informing her of what is going on would be helpful. Entered By: Chris Marsaglia Date: January 15, 2009 At 08:15 Memo: She is wanting to know when she can pick up her computer. She is getting "ancy" about getting her computer back. It has everything she needs on it.	Add Attachment
Audrey Sundkvist	Jan 08, 2009 09:35 AM	I am retrieving as much of her information from the "bad" Mac as possible. I plan to attempt to reinstall the OS to see if that resolves the issue.	Add Attachment
Audrey Sundkvist	Jan 06, 2009 05:01 PM	Her Mac won't start up. It hangs at the Apple and loading symbol and the fans rev up to full blast. She is using 20040095 as a loaner for now.	Add Attachment
Audrey Sundkvist	Jan 06, 2009 03:24 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Jan 06, 2009 03:24 PM	She also said when she turns it on it goes WWRRREH WWRRREH... so it's probably a bad powersupply.	Add Attachment
Audrey Sundkvist	Jan 06, 2009 03:23 PM	"I have a major issue with my computer not functioning" she said to me. The printer is the tip of the iceberg.	Add Attachment
Cinthya Mendez-Garcia	Jan 05, 2009 09:39 AM	would like a call before someone heads over.	Add Attachment
Cinthya Mendez-Garcia	Jan 05, 2009 09:38 AM	says she needs this printer hooked up in Ed 123. available today until 1pm and tommorow until 1pm or 2pm.	Add Attachment