Service Request Ticket - # 29670

Service Request Ticket - # 29670

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Service Request Information

CONTACT	Name	Timken, Gay	Date	Jan 05, 2009 12:16 PM
	Department	Health & Exercise Science	Phone	88217
	Location		Email	timkeng@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030404 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Power MAC G5 1.6GHz
	Serial No.	SXB3510B3NV9	Location	PDR
	CPU	Unknown
	OS	Unknown	Software	MS Office X from P0045604, Filemaker Pro 6 from P0045604, ISI Researchsoft Endnote v.7 MAC from P0045617
	Wired NIC	00:0A:95:C3:EB:7A

TECHS	Submitted by	Patrick Shanley	Contact	pshanley05@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Tracking

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Jan 21, 2009 09:47 AM	**This is an email** Hi Gay, On the 8th I emailed you about shortcuts on your Mac: "You should be able to connect as described in the pdf I sent previously, and then grad that globe icon down into the dock at the bottom of the screen beside the trash (not in the trash). This will create a permanent shortcut." I also resent this message to you on the 16th. Since I've received no response I assume the issue is resolved and am closing it on our end. If you need further assistance with this you you can call the Service Request Desk at extension 88925 and reference your Service Request number 29670 or just email me back. Thank you, -- Audrey Sundkvist WOU UCS Tech asundkv@wou.edu Service Request Desk Ext. 88925	Add Attachment
Audrey Sundkvist	Jan 16, 2009 03:24 PM	**This is an email** Hi Gay, On the 8th I emailed you about shortcuts on your Mac: "You should be able to connect as described in the pdf I sent previously, and then grad that globe icon down into the dock at the bottom of the screen beside the trash (not in the trash). Thiswill create a permanent shortcut." Were you able to resolve the issue with those steps or did you need further assistance? Please let me know so that I can close the Service Request or schedule a time to meet with you. Thank you, -- Audrey Sundkvist WOU UCS Tech asundkv@wou.edu Service Request Desk Ext. 88925	Add Attachment
Audrey Sundkvist	Jan 08, 2009 03:07 PM	**This is an email** Gay, You should be able to connect as described in the pdf I sent previously, and then grad that globe icon down into the dock at the bottom of the screen beside the trash (not in the trash). This will create a permanent shortcut. Let me know if you need any other assistance with this, Audrey Sundkvist WOU UCS Tech	Add Attachment
Audrey Sundkvist	Jan 08, 2009 03:03 PM	**This is an email** Thanks. I also need someone to restore my shortcut please. thanks g	Add Attachment
Audrey Sundkvist	Jan 08, 2009 10:33 AM	**This is an email** Hi Gay, I am sending you instructions on how to connect to your personal server space with your Mac. Please look it over, give it a try, and let me know if you have any questions or problems. Audrey Sundkvist WOU UCS Tech	Add Attachment
Audrey Sundkvist	Jan 08, 2009 10:30 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Joan Guralnick	Jan 05, 2009 12:25 PM	Oh, she has a mac.	Add Attachment
Joan Guralnick	Jan 05, 2009 12:25 PM	She needs a tech to show her how to access the network and how to back up her local documents to the netwowrk. I explained why this was important and I think she is now a convert. She just needs instruction.	Add Attachment
Joan Guralnick	Jan 05, 2009 12:18 PM	She will be around until 4pm today and wednesday 1000-1500	Add Attachment