Service Request Ticket

Service Request Information

CONTACT	Name	Winslow, Niki	Date	Jan 05, 2009 03:40 PM
	Department	Natural Science Division	Phone	88206
	Location		Email	winslon@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060487 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex GX620 3.40GHz, 2x2M, 800MHz FSB
	Serial No.	HW4GGC1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro Plus 2007 from P00060277 installed as Office Pro 2003
	Wired NIC	00:18:8B:5B:FC:B1

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Nathan Sauer	Jan 13, 2009 03:00 PM	I would suggest not delivering the computers until you actually have time to connect them, or just bring it to me. A professor called me this morning in a panic because he could not get it to work. The cables on the loaner had been disconnected as well.	Add Attachment
Richard Kavanagh student	Jan 09, 2009 01:02 PM	This computer has also had it's mother board replaced and was taken to NS 101. There was not enough time to actually hook it up but it is in the smart classroom console.	Add Attachment
Richard Kavanagh student	Jan 06, 2009 02:58 PM	Adam Wehner is contacting dell with this code.	Add Attachment
Richard Kavanagh student	Jan 06, 2009 02:58 PM	Dell diagnostics show an error during the Data Bus Stress test. Error Code 2F00:0B1C	Add Attachment
Richard Kavanagh student	Jan 06, 2009 08:34 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Jan 06, 2009 08:34 AM	This system is sitting on my desk being worked on.	Add Attachment
Joan Guralnick	Jan 05, 2009 03:42 PM	Hardware error Windows is shutting down for protection Open for the rest of the day and busy all day tomorrow with clases. They would like it fixed for classes	Add Attachment