****This is an email****
You can follow the steps at the "Set Pawprint
password and review the WOU Acceptable Use Policy"
link at www.wou.edu/accountlookup from any
computer with internet access. It can be done from
home. Try it out, and if you encounter problems
let me know so we can schedule a time.

Audrey Sundkvist
WOU UCS Tech
asundkv@wou.edu
Service Request Desk Ext. 88925

****This is an email****
Hello Rebecca,

Lynne mentioned that you had experienced some
printing issues with the new Mac. I thought that
I'd setup Ansel as a printer. Please let me know
if you need any assistance with it. Let me know if
the printer is working fine if that is the case as
well. You can email me back or call the Service
Request Desk at extension 88925 and reference you
Service Request number 29715.

Thank you,

-- 
Audrey Sundkvist
WOU UCS Tech
asundkv@wou.edu
Service Request Desk Ext. 88925

Lynne is in class right now. I was able to talk
with her though. She said her email login and
password did not work for login. I said I'd email
her the info about how to reset her password so
that they'd be in sync. She also mentioned Rebecca
had some converns about printing.

****This is an email****
Hi Lynne,

When will you be on campus? I can come by the
office any day before 5pm with some exceptions to
morning hours due to classes. You should able to
login using the same information as your WOU Email
login and password.

Audrey Sundkvist
WOU UCS Tech
asundkv@wou.edu
Service Request Desk Ext. 88925

****This is an email****
Hi Lynne,

The Mac in the office you share with Rebecca is in
the process of being replaced. It did not copy the
data you had in your file on the Mac's desktop
properly to the network (for temporary storage
before moving it from there to the new machine).
In the process I mistakenly deleted some of your
files thinking that they had copied successfully.
Users are allocated server space to store data,
which is backed up and secure. I hope you had used
that resource, or backed up your data previously.
All attempts to retrieve the data have failed.
Macs, especially that old, were not really
designed with data recovery in mind.

In order to get your profile set up on the new Mac
I need you to log into it once. After that I will
be able to move the data that was able to be
copied onto your profile on the new computer. We
can do this by you logging in next time you're in
the office, and then me coming back some other
time (our hours are 8am-5pm and I understand you
are only at WOU in the evening). Or you can send
me your password and I can lo int as you to set
everything up all at once.

I do apologize for any inconvenience this
information this may have caused you, but look
forward to setting up the new computer for you as
best as possible.

-- 
Audrey Sundkvist
WOU UCS Tech
asundkv@wou.edu
Service Request Desk Ext. 88925

I am installing the specialty software for her
right now; I called and left a voicemail saying as
such.

20080303 is the new machine

Take her a new(er) Mac keyboard and a scroll mouse.

Yes it is, have to dial 9 then 1 and area code +
number.

Campbell Hall 109
Mon and Wed from 12-2
T-Th 10-11