Service Request Ticket

Service Request Information

CONTACT	Name	Lehto, Nan	Date	Jan 06, 2009 10:24 AM
	Department	Student Engagement	Phone	88088
	Location		Email	lehton@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070434 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	GCYXYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003, MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:6B:7F:9E

TECHS	Submitted by	Jeff Sawyer	Contact	jsawye1@wou.edu	88069
	Primary Technician		Contact	ashinn06@wou.edu	88925

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	Jan 06, 2009 11:35 AM	replaced her keyboard	Add Attachment
Adam Shinn	Jan 06, 2009 10:50 AM	Task reassigned to Adam Shinn.	Add Attachment
Jeff Sawyer	Jan 06, 2009 10:25 AM	Her email- HI! My keyboard's left shift key appears to be worn- out. I have to press it quite firmly to make it function correctly. Joanie said I should put in a service request, so this is it. My computer # is 20070434.	Add Attachment