Service Request Ticket

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Service Request Information

CONTACT	Name	Braza, Jerry	Date	Jan 06, 2009 11:25 AM
	Department	Health & Exercise Science	Phone	88253
	Location		Email	brazaj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20070339 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag		Description	MacBook Pro 2.2/2GB/120/Super #Z0EB
	Serial No.	SW87363N9X91	Location	returned by Foad Mozaffari for W#20080172 Dec2010
	CPU	Intel Core 2 Duo T7400(2.16GHz, 667MHz,4M)
	OS		Software	Microsoft Office Pro 2007 Plus from P0062550 installed as Office Pro 2003, Windows XP Pro SP2 from P0062362, Microsoft Office Pro 2004 for MAC from P0063719
	Wired NIC	00:1B:63:9F:8E:D0
	Wireless NIC	00:1C:B3:BD:F6:6D
	Bluetooth NIC	00:1B:63:51:80:89

TECHS	Submitted by	Jeff Sawyer	Contact	jsawye1@wou.edu	88069
	Primary Technician		Contact	sratcli@wou.edu	88925

Tracking

Entered by	Date	Memo
Stanley Ratcliff			Email Public
Entered by	Date	Memo
Stanley Ratcliff	Feb 03, 2009 10:27 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Kate Bappe	Feb 02, 2009 01:39 PM	called in to say he is in his office now and will be until 3:30 Tuesday between 10:30 to 11:45 Thursday 10:30-11:45 and 2:30-3:30 would be great if someone could stop by.	Add Attachment
Chris Marsaglia	Jan 29, 2009 09:31 AM	He is in the office until a quarter to 12 and between 3 and 4.	Add Attachment
UCS Tech	Jan 28, 2009 01:56 PM	Status changed to: Waiting for Contact	Add Attachment
Audrey Sundkvist	Jan 28, 2009 01:56 PM	Called asking for when he'll be around (beyond a single day). We nee him there since he likely takes he laptop home. We can do an IP printer connection to whatever printer he is wanting. WHEN JERRY CALLS: Please get his OFFICE HOURS.	Add Attachment
Richard Kavanagh student	Jan 26, 2009 04:06 PM	I was going to work on this but got side tracked by higher priority issues.	Add Attachment
Richard Kavanagh student	Jan 26, 2009 02:44 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Kate Bappe	Jan 26, 2009 01:48 PM	Will be in his office for the next couple hours. Tomorrow has office hours 1030 1145 and 230-330 Also would like to know what it would take to upgrade it to leopard. He would really like this taken care of he says please.	Add Attachment
Chris Marsaglia	Jan 22, 2009 02:16 PM	He will be in his office until 4 pm today.	Add Attachment
Joan Guralnick	Jan 22, 2009 10:45 AM	OK we fixed his wireless problem. He really woulde like his printer hooked up though	Add Attachment
Chris Marsaglia	Jan 22, 2009 10:41 AM	He is in his office today 2 to 345 pm. He is also having trouble connecting to wireless.	Add Attachment
Casey Sonflieth	Jan 21, 2009 01:42 PM	is in his office until 4 pm today the 21st and would like someone to come out today within that time period. they are having trouble getting on the internet.	Add Attachment
Casey Sonflieth	Jan 20, 2009 05:00 PM	Called in and said he was out of the office and someone called while he was gone. He is available anytime after 2pm on Wednesday 21st. Phone: 8-8253 Email: brazaj@wou.edu	Add Attachment
UCS Tech	Jan 13, 2009 11:34 AM	Status changed to: Waiting for Contact	Add Attachment
Richard Kavanagh student	Jan 13, 2009 08:49 AM	I just called and left a voice mail asking for availability.	Add Attachment
Kevin Elmore	Jan 08, 2009 02:58 PM	He's there now also.	Add Attachment
Kevin Elmore	Jan 08, 2009 02:57 PM	He called to say that there are new times available. 1/9 between 11 and 12. Monday between 1:30 and 3:30.	Add Attachment
Jeff Sawyer	Jan 06, 2009 11:27 AM	Needs to hook up printer (20070933) to his WOU Laptop (20070339). He is available today from 2-330pm and Thursday 1030am-noon and 2-330pm.	Add Attachment