Service Request Ticket - # 29731

Service Request Information

CONTACT Name Hall, CM   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 06, 2009 11:37 AM
Department College of Education Phone 88731
Location Email hallcm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20050981[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Inspiron 700m Pentium M, 2GHz, 400MHz, 12.1in WXGA
Serial No. CP9WB91 Location PDR

CPU Pentium M 2.0 GHz


OS Software MS Office Pro 2003 from P0056071

Wired NIC 00:12:3F:6A:C4:20


Wireless NIC 00:16:6F:30:A5:A1


TECHS Submitted by Jeff Sawyer Contact jsawye1@wou.edu 88069
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public

Entered by Date Memo
Brian Berkley Jan 06, 2009 03:17 PM
Task reassigned to Brian Berkley.
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Brian Berkley Jan 06, 2009 03:17 PM
Ran gpupdate
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Audrey Sundkvist Jan 06, 2009 03:17 PM
I also called and left a message. I asked if she
can see her public_html folder in her H:\ drive
and explained how to do gpupdate/force so that she
can try that.

I also asked she call us to say when she'll be
available.
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Brian Berkley Jan 06, 2009 12:09 PM
****This is an email****
Cheryl,

Do you have a different password for your email
than you do for logging into the network?

Are you using a PC at your desk, or remoting into
a terminal server?
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Jeff Sawyer Jan 06, 2009 11:38 AM
When she logs in she does not see her P:drive so 
that she can work on the website. Needs to have 
this looked at whenever we get a chance.
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