Task reassigned to Self Resolved.

Richard I have a Mini-DVI to DVI adapter with 
invoice for Roxana that I rec'd today I will put 
it at you desk

****This is an email****
Hello,

This is Richard from UCS. I'm e-mailing you to let
you know that we where able to track down most of
the software you requested to have on the Windows
side of your iMac. There are only two programs
that we have run into problems with.

The first program is Sony's Soundforge Audio
Studio 7. We have the physical media for this
program but there is no serial number packaged
with it. Looking in the notes for older tasks it
seems that this was also a problem when your Dell
was set up. If you have any information about how
that was resolved then that might help us track
down the serial number.

The other program that we had a problem with was
Adobe Acrobat Pro. We could not find any
information about you having a license for any
version of this software. You can always access
this software from the Terminal Servers and I
would be more than happy to walk you through
connecting to the Terminal Servers. If you want  a
personal copy of this software you will need to
purchase a new license.

With the exceptions of these two pieces of
software your computer is running smoothly and is
ready to be returned. We can either set this up
for you now and you can begin using it, in which
case we will work with you on getting the two
software issues resolved at your convenience, or
we can keep the computer here in the tech area
until we come to a resolution for the software issues.

Please let me know how you would like us to
proceed or if you have any questions or concerns
about this. You can contact me via e-mail at
rkavanagh08@wou.edu or you can call the help desk
at extension 88925 and reference your service
request number 29742 to leave a message.

Thank you for your time,
Richard Kavanagh
University Computing Services
Student Technician
rkavanagh08@wou.edu

I gave you a print out of the TRI old software 
list, it may have a old adobe photoshop 6 or 
other title she is looking for but it is hit and 
miss on the Serial info...if you find a title and 
serial number on the list that works for install 
and has not already been assigned to someone else 
then write it in and give the list back to me 
when your done

T:\CorelDraw\CorelDraw 10.0 I have media
T:\TRI Software Info\TRI Sony Sound Forge Audio 
Stuido but no serial# on file see Service 
Request:24524 
I found info on her old request about MAcromedia 
Director MX but having trouble finding the adobe 
product info for her hopefully this will get you 
somewhere why I look for more info

she called in and said she was supposed to give a 
list of software and here it is:

list of software:

corel draw 10
power piont
sound forge audio studio 7

From Microsoft:
publisher
word
access excel
outlook
internet explorer
fire fox
netscape
adobe reader
acrobat pro
adobe photoshop
macromedia fireworks 2004/and winzip

XP is installed on her machine. I need to contact
her about additional software. I think she has
most of the media because it's TRI.

I just called Roxanna to let her know that TRI
will need to buy a copy of windows in order to get
it put on her Mac. She is going to talk to someone
on her end and get back to us.

Task reassigned to Richard Kavanagh.

Take PC back over to her, it apparently works just
fine.

Take a new ethernet cord over (14 ft), and also
bind her iMac to the domain and set it up for her,
and make arrangements to bootcamp it for her.

keyboard no workie

took over another keyboard, didn't work, moved it
to different ports, still no joy, moved it to
front port, and it worked enough to login 

then nada

funny thing, it worked in the bios

need to recover files from drive before imaging

system is on the tech cloverleaf near richard's space

mouse works
system will not respond to anything, lights on
keyboard work