Service Request Ticket - # 29759

Service Request Information

CONTACT Name Glasenapp, Gary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 07, 2009 08:40 AM
Department The Research Institute Phone 88771
Location Email glaseng@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050318[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. 206R981 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from TRI Site License

Wired NIC 00:12:3F:97:18:69

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Jan 08, 2009 01:45 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Jan 08, 2009 01:45 PM 
Called and he said everything was working fine.
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Brian Berkley Jan 07, 2009 05:31 PM 
Ask if passwords are different?
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Cinthya Mendez-Garcia Jan 07, 2009 08:42 AM 
does not have another machine that he could use 
at this time.
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Cinthya Mendez-Garcia Jan 07, 2009 08:42 AM 
when he calles up the network drives, it says 
they are dissconnected.  

when he tries to email out of WOU he gets a 
connection broken message and a 421 smpt 
connection went away. 

started happening yesterday morning.
available hours today untill 11:30am 
on friday in all day.
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