Service Request Ticket

Service Request Information

CONTACT	Name	Garrison, Jodie	Date	Jan 07, 2009 08:50 AM
	Department	Creative Arts/Art	Phone	88027
	Location		Email	garrisonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080175 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple MacBook 13-in (white) #Z0FK
	Serial No.	SW88290SK0P5	Location	PDR
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	MS Office 2008 for MAC from P0067126, Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114
	Wired NIC	00:22:41:23:AF:10
	Wireless NIC	00:21:E9:DC:11:52
	Bluetooth NIC	00:22:41:3F:03:8C

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	asundkv@wou.edu	88925

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Jan 08, 2009 02:08 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Jan 08, 2009 02:08 PM	I went over and set her up with a direct IP connection to the CA-Ansel printer (she was using a RADAR connection and being prompted for credentials often) and ran disk permissions repair.	Add Attachment
Audrey Sundkvist	Jan 08, 2009 01:44 PM	I called and left a message. I am going to stop by.	Add Attachment
Cinthya Mendez-Garcia	Jan 08, 2009 01:05 PM	called in and said it is freezing a lot more now. available today until 2:30pm	Add Attachment
Cinthya Mendez-Garcia	Jan 07, 2009 08:53 AM	says she does not have another machine that she can use. says she did an update maybe that was the problem, but turns out it was not. It is a macbook. sometimes the whole computer freezes up. needs to be able to print for her 10am class today. available hours: says she will leave the computer turned on in her office, has class at 10am.	Add Attachment