Service Request Ticket - # 29792

Service Request Information

CONTACT Name Guralnick, Joan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 08, 2009 09:30 AM
Department University Computing Solutions Phone 88646
Location Email guralnij@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040689[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. 17T8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751, Adobe Acrobat Pro v7 from P0059450 transferred to W#20070984

Wired NIC 00:11:43:BB:12:73


TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public

Entered by Date Memo
Audrey Sundkvist Jan 22, 2009 02:48 PM
The replacement is in place.
Add Attachment
Audrey Sundkvist Jan 22, 2009 02:34 PM
Trician helped me identify the machine that was
missing: W#20050097[Edit Inv]. It has a bad Motherboard.
We're replacing the machine with another: W#20040689[Edit Inv].
Add Attachment
Audrey Sundkvist Jan 22, 2009 09:46 AM
Task reassigned to Audrey Sundkvist.
Add Attachment
Audrey Sundkvist Jan 21, 2009 11:29 AM
Over the summer we reimaged that lab. In the
process we ended up with 10 machines dying from
Motherboard or Power Supplies being bad. We
cannibalized as much as we could, but one machine
was probably not fixed/replaced at that time.
Add Attachment
Richard Kavanagh student Jan 13, 2009 08:51 AM
This could be one of the ones that died and we
haven't had another machine to replace it with.
Add Attachment
Ryan Johnson Jan 12, 2009 12:27 PM
I'm probably jumping to crazy conclusions.  I'll
do some more research on it.
Add Attachment
Ryan Johnson Jan 12, 2009 12:26 PM
I remember seeing this one missing in early
November when I went over there.  Didn't find a
service request back then either.  Maybe it was
stolen?
Add Attachment
Joan Guralnick Jan 08, 2009 09:30 AM
I tried looking for a task and couldn't find 
one.  
Add Attachment