Service Request Ticket - # 29803

Service Request Information

CONTACT Name Case, Shelby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 08, 2009 01:00 PM
Department Student Media Phone 89697
Location Email cases@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050230[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Power Mac G5 Dual 2.3GHz #ZOBL
Serial No. G8529CP3RTZ Location PDR

CPU G5 Dual 2.3GHz


OS Software

Wired NIC 00:0D:93:64:1C:F4

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact asundkv@wou.edu 88925

Tracking

Entered by Date Memo
Audrey Sundkvist
Email

Public
Entered by Date Memo
Audrey Sundkvist Jan 16, 2009 11:24 AM 
I updated the machine from Firefox 1.5 to Firefox 3.
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Audrey Sundkvist Jan 16, 2009 11:24 AM 
****This is an email****
Hi Ashley,

I stopped by and updated Firefox to the newest
version: 3.0.5 and installed the Mac updates
available. General policy dictates that students
are not granted administrator rights on a computer
however. This is due to the security and
maintenance issues that would arise from allowing
it. Please contact the Service Request desk at
extension 88925 if you ave any more problems with
the computer.

Thank you,
-- 
Audrey Sundkvist
WOU UCS Tech
asundkv@wou.edu
Service Request Desk Ext. 88925
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Audrey Sundkvist Jan 16, 2009 10:57 AM 
Task reassigned to Audrey Sundkvist.
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Joan Guralnick Jan 15, 2009 03:28 PM 
Case called and informed us that this task needs 
to be done no later than 5 on monday. There is a 
sticky note on the computer in question.
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Richard Rogers Jan 12, 2009 03:00 PM 
Advisor for Task is Shelby Case and her number 8-
9697. Some one should be around for the rest of 
the day.  Task needs finished before ^pm tonight 
so they can print the Journal.
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UCS Tech Jan 12, 2009 10:17 AM 
Status changed to: Waiting for Contact
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Stanley Ratcliff Jan 12, 2009 10:17 AM 
Called and left VM
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Cinthya Mendez-Garcia Jan 08, 2009 01:08 PM 
she needs to have firefox updated in order to do 
work for the journal.
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Cinthya Mendez-Garcia Jan 08, 2009 01:07 PM 
student worker Ashley Erb WOU journal called in 
and said they need admin rights. Update firefox 


she will be in until 3:30pm today, 

extension: 88347 or extension: 88967
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