Service Request Ticket - # 29804

Service Request Information

CONTACT Name Casey, Kathleen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 08, 2009 01:55 PM
Department Library & Media Services Phone 89493
Location Email caseyk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050151[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 9YMWW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:91:E8:29

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact rjohnson07@wou.edu 88925

Tracking

Entered by Date Memo
Ryan Johnson
Email

Public
Entered by Date Memo
Ryan Johnson Jan 16, 2009 04:50 PM 
Ran a hard drive diagnostic and repaired the
errors, then reimaged the system.  Tested it
successfully and returned it to the library.
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Ryan Johnson Jan 16, 2009 12:17 PM 
Task reassigned to Ryan Johnson.
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Joan Guralnick Jan 15, 2009 01:59 PM 
Lori called on this as well it is still in situ  
it is in the same area where they are already 
missing a machine so they are very anxious to get 
these replaced.  It is a high demand area.
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Kevin Elmore Jan 12, 2009 11:08 AM 
Task reassigned to Kevin Elmore.
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Kevin Elmore Jan 08, 2009 02:05 PM 
****This is an email****
Hi,
Here's what the screen said:

Technical Information
***STOP: 0x00000024 (0x00190203, 0x873A41F0, 
0xC0000102, 0x00000000)

Thanks,
Kathleen
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