Service Request Ticket

Service Request Information

CONTACT	Name	Silva, Jaime	Date	Jan 08, 2009 05:05 PM
	Department	Student Health & Counseling Center	Phone	88396
	Location		Email	silvaj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050986 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	GPPYB91	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS OfficePro 2003 from P0056135, AddressMate (they have physical media)
	Wired NIC	00:12:3F:CD:7F:40

TECHS	Submitted by	Stephen Pierce	Contact	spierce@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jan 21, 2009 08:52 AM	Status changed to: Waiting for Contact	Add Attachment
Adam Wehner	Jan 21, 2009 08:52 AM	Emailed him the url to the driver download.	Add Attachment
Brian Berkley	Jan 16, 2009 12:27 PM	Task reassigned to Adam Wehner.	Add Attachment
Cinthya Mendez-Garcia	Jan 16, 2009 09:28 AM	Trisha called in his behalf, he wanted to check on the status of this task.	Add Attachment
Octavio Cervantes	Jan 13, 2009 08:40 AM	The printer is a 41serious hp jet desk D4160	Add Attachment
Octavio Cervantes	Jan 13, 2009 08:39 AM	He has called back and said that he cannot find the printer on the list. He needs the printer by nine because he is having clients go in. He is at the counseling center	Add Attachment
UCS Tech	Jan 12, 2009 10:26 AM	Status changed to: Waiting for Contact	Add Attachment
Stanley Ratcliff	Jan 12, 2009 10:26 AM	Called and left VM also emailed a link to the driver download page.	Add Attachment
Stephen Pierce	Jan 08, 2009 05:16 PM	HPdeskjet D4160 best times: 8-9a, noon, or 4-5p	Add Attachment