Service Request Ticket

Service Request Information

CONTACT	Name	Stalley, Jackson	Date	Jan 09, 2009 09:07 AM
	Department	Library & Media Services	Phone	88894
	Location		Email	stalleyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070162 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	87GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550, FileMaker Pro 11 from P0082550, Adobe Design Prem CS5.5 WIN from P0083671
	Wired NIC	00:1A:A0:53:02:4E

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	ucsnetwork@wou.edu	88154

Entered by	Date	Memo
Network Support			Email Public
Entered by	Date	Memo
Network Support	Jan 09, 2009 02:13 PM	Status changed to: Waiting for Contact	Add Attachment
Brian Berkley	Jan 09, 2009 02:13 PM	**This is an email** You will need to open up the file that says it is locked (will be read only). Save it to a new file name, like JSTOR2.xls. Tell us the exact path on the I: drive or other drive letter that it is on, for example, I:\file\JSTOR.xls. We will then delete the "locked file" and you can then rename the JSTOR2.xls back to JSTOR.xls	Add Attachment
Cinthya Mendez-Garcia	Jan 09, 2009 09:10 AM	says it is locked by editing, and it is a read- only file. would like to see if someone could free this/fix it so he is able to do work. the spread sheet is called: JSTOR.xls available hours today until 2pm available usually until 4:30pm the rest of the week.	Add Attachment