Service Request Ticket - # 29820

Service Request Information

CONTACT Name Schoenfeld, William   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2009 09:37 AM
Department Natural Science/ Earth and Physical Science Phone 88165
Location Email schoenfeldw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050187[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag B5SVW71 Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. B5SVW71 Location was NS216 - C1

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:90:59:40


TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public

Entered by Date Memo
Brian Berkley Jan 14, 2009 10:48 AM
Task reassigned to Brian Berkley.
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Brian Berkley Jan 14, 2009 10:47 AM
Adam and I went over there and we removed the
starboard software and reinstalled it (old version
was 6.3 and we installed 8), and it works now.
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Casey Sonflieth Jan 13, 2009 01:43 PM
it is in NS 217. 

He needs it done ASAP .

Note:
Letting you know that he came in and was not very 
friendly and is really upset about it has not 
been fixed.
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Brian Berkley Jan 13, 2009 10:24 AM
It is NS215 or something like that.

We are over there all the time, it is the only
starboard on campus that I know of.
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Richard Kavanagh student Jan 13, 2009 09:17 AM
I just called and left a voice mail asking what
room the problem child is in.
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Richard Kavanagh student Jan 13, 2009 08:34 AM
What lab? I assume it's in NS but nowhere does it
actually say what room this computer is in. I
looked up the WOU# in inventory and its listed as
UNKNOWN.
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Joan Guralnick Jan 12, 2009 02:39 PM
He said a pop up shows up saying you are not 
connected to Star Board.  He says there is an 
additional popup he has never seen before and 
couldn't remember what it says.
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Joan Guralnick Jan 12, 2009 02:37 PM
Niki can let you in to the lab anytime.  He 
doesn't feel like he needs to be there.
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Joan Guralnick Jan 12, 2009 02:31 PM
He is available 0900 to 1100 Monday thru Friday
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Kevin Elmore Jan 12, 2009 11:20 AM
Stopped by his office at 11:15am and got no
answer, though I heard typing from inside.
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Kevin Elmore Jan 12, 2009 11:09 AM
Task reassigned to Kevin Elmore.
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Cinthya Mendez-Garcia Jan 09, 2009 09:39 AM
has been happening since the begginning of this 
term. 

says they changed computers over the summer and 
he arrived in the fall and is having problems 
with this. 

available hours: 
today until noon 
next week monday until noon. 

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