Service Request Ticket

Service Request Information

CONTACT	Name	Visuano, Denise	Date	Jan 09, 2009 03:47 PM
	Department	Strategic Communications & Marketing	Phone	88349
	Location		Email	visuanod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080618 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple iMac, 20-inch, 2.66HGz Intel Core 2 Duo #Z0FE
	Serial No.	SQP8490P1ZE6	Location
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	MS Office MAC 2008 from P0068701, (UPG 5-2009 to Adobe Design Premium CS4 from P0070326 but installed as CS3)Adobe Design Premium CS5 Mac from P0075227 installed as CS4 Design Premium, FreeHand MX from P0047748, Extenssis Portflio 6 from P0040999 moved from W#20020499 12-2005, Mac OS X v10.5 Leopard(Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife ¿08
	Wired NIC	00:23:32:9A:2D:A1
	Wireless NIC	00:23:12:1D:46:4A
	Bluetooth NIC	00:1E:C2:96:9B:16

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Jan 09, 2009 04:14 PM	I uninstalled and reinstalled fireworks remotely for her. Launched it to be sure it worked.	Add Attachment
Richard Kavanagh student	Jan 09, 2009 03:56 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Cinthya Mendez-Garcia	Jan 09, 2009 03:48 PM	needs to do a work for Mike Ellis has a meeting with him.	Add Attachment
Cinthya Mendez-Garcia	Jan 09, 2009 03:47 PM	needs fireworks reinstalled, and cannot do this because she doesnot have admin rights.	Add Attachment