****This is an email****
Hi Kathryn,
I’ve tried many things to get this laptop to
connect to the Internet, but it does not seem to
want to. The Ethernet port (which connects to the
land line) is broken and unresponsive. The
wireless network card at first could not
understand the security protocols used for campus
wireless. We use a password system called WPA2. I
updated the card with the latest drivers for it,
but it still does not stay connecting to the
wireless network. Therefore this laptop has no
Internet or network capability on campus. If used
in a wireless area that does not use WPA2 security
it’s possible to pickup wireless. 
This laptop is at the end of its life cycle. I’ve
provided a VGA cable (it has blue connectors on
each end) so you can connect it to projectors or
external monitors. You can use a USB drive to move
data to it or off of it. You should login with the
local log on, which is:
 	Username: Psych
 	Password: Freud12
I did spend a good amount of time attempting to
get this to work, but the wireless network card
will not stay connected consistently to the WOU
wireless network. If you need further assistance
please contact the Service Request Desk at
extension 88925. Your Service Request number for
this task is 29838.
 			Audrey Sundkvist
 			WOU UCS Tech

W#20071102 - Setup with Wireless.

W#20030315 - On-board RJ45 port is broken (does
not accept Ethernet signals). Wireless could not
be setup because it only allows WEP keys not
WWEP2(or whatever it's called) due to lack of
updates. Had to bring it back to tech area and use
a PCM to Ethernet adapter to get Microsoft
updates. This way it can accept the wireless
security and password.

****This is an email****
Hello again Kathryn,

I received information on your wireless card for
the Psychology division laptop and can install it
anytime that is convenient for you. If the laptop
is available from someone else (the department's
administrative assistant for example) please let
me know so that I can contact that person.

Thank you,
-- 
Audrey Sundkvist
WOU UCS Tech
asundkv@wou.edu
Service Request Desk Ext. 88925

We registered her as the user and show her set up 
for wireless.  So I'm hoping we can just select 
the "WOU secured" enter in the password, 
the "Ihadajadesaleatthelake." and have it be 
ready to go.  I've checked to make sure things 
are good on this end.  :)  Both laptops are paid 
to use wireless.

BCC to Teresa too.
****This is an email****
Hi Kathryn,

I am contacting you about a Service Request you
submitted earlier in the month regarding a
Psychology division laptop. Our notes indicate
that you'd planned on contacting Telecom about
setting up a wireless card for the laptop, but we
have no follow-up information on that. Were you
able to order a wireless card for the laptop?
Also, did you purchase wireless for the laptop via
www.wou.edu/wireless? The issues with the laptop's
anti-virus software being out of date can and
should be resolved, but I'd like to know about the
wireless card first in order to avoid
redundancy/wasted time.

Thank you for your assistance with this issue. I
hope to resolve it soon!


-- 
Audrey Sundkvist
WOU UCS Tech
asundkv@wou.edu
Service Request Desk Ext. 88925

called to check on the status of this task. 
available hours:

Tues. 2-3:30pm and rest of week 3-5pm 

computers WOU# 20071102
bradford freezes and says something about you 
need to have admin rights. 

WOU# 20030315
does not have a wireless card, said she has 
talked to teresa to have a wireless card 
installed. 

available hours: 
monday 3-4:30pm