Service Request Ticket - # 29841

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 10, 2009 01:00 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20060077[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP LaserJet 4350DTN Printer #Q5409A#ABA
Serial No. SCNGXH37714 Location PDR - Picked up by PP on 12/8/10

Model PQ5409A Hostname
Notes HP 4350 maintenance kit FROM p0063296 10/2007, Fuser for HP LJ 4350TN RM1-1082-BB from P0064534 Ink/Toner Refill

Wired NIC 00:14:38:D2:71:D1

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Jan 12, 2009 10:39 AM 
Task reassigned to Stanley Ratcliff.
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Stanley Ratcliff Jan 12, 2009 10:38 AM 
Just printed to hlref1 printer and it seems to 
be printing fine.
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Cinthya Mendez-Garcia Jan 12, 2009 09:33 AM 
Emma student worker called saying this is still 
happening. 

said Adam came over, he told her printer number 3 
is having a server issue, but she said the one 
they are having problems with is number 1.
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Courtney Carlson Jan 10, 2009 01:02 PM 
happened before and a new fuser is what resolved 
this issue.
Just started today.
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