Service Request Ticket - # 29844

Service Request Ticket - # 29844

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Service Request Information

CONTACT	Name	Barry, Angie	Date	Jan 11, 2009 05:00 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Tracking

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Jan 21, 2009 03:48 PM	they have been imaged, named, bound, and returned.	Add Attachment
Richard Kavanagh student	Jan 21, 2009 01:06 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Jan 13, 2009 08:38 AM	I'm working on the 4 that are here. If the other 4 are anything like these then we need to turn off deep freeze so we can connect them to WOU-secure.	Add Attachment
Richard Rogers	Jan 12, 2009 03:05 PM	**This is an email** Since school started in September we are averaging 80 reservations a month for these laptops. Students have come to rely upon them being available for check out to get their school work done. I truly know how busy the tech's are but I was wondering if there is any possibility this task could be moved up on the list? Thanks! Angie Barry Office Coordinator Werner University Center 503.838.8064 phone 503.838.8427 fax	Add Attachment
Patrick Shanley	Jan 12, 2009 01:35 PM	4 of the laptops are in our office The other 4 are at WUC. Angie Barry will be there all day. Anyone at the inforamtion desk can give them the computers	Add Attachment
Ryan Johnson	Jan 12, 2009 12:55 PM	Called and left a message. This might be a similar recurring issue that happened to all the check out laptops at the Library.	Add Attachment
Cinthya Mendez-Garcia	Jan 12, 2009 09:11 AM	Good Morning, I was wondering if you might have a status on the WUC Laptops we check out to students. We can not log into the wireless on any of them. Four of them are in your office and four are in our office with a task in to fix them. Thanks! Angie Barry Office Coordinator Werner University Center 503.838.8064 phone 503.838.8427 fax	Add Attachment
Kevin Elmore	Jan 11, 2009 05:00 AM	**This is an email** Greetings, The last 4 laptops we have (had) available for check out will not connect to the wireless. They are: 2006 0623 2006 0625 2006 1070 2005 0958 Angie Barry Office Coordinator Werner University Center 503.838.8064 phone 503.838.8427 fax	Add Attachment