Service Request Ticket - # 29845

Service Request Ticket - # 29845

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Service Request Information

CONTACT	Name	McGlade, Michael	Date	Jan 11, 2009 09:49 AM
	Department	Social Science	Phone	88381
	Location		Email	mcgladm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20040422 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Latitude D505, Pentium, 1.60GHz, 15.0 SXGA+
	Serial No.	5V30T51	Location	PDR
	CPU	Pentium M-1.7 GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0049740, Adobe CS3 Design Premium WIN from P0065730
	Wired NIC	00:0F:1F:C7:AC:51
	Wireless NIC	00:0E:35:76:4A:43

TECHS	Submitted by	Ziad Al-sulaiman	Contact	zalsulaiman06@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Tracking

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Mar 11, 2009 09:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	Feb 16, 2009 01:15 PM	Task reassigned to Brad Dougherty.	Add Attachment
Richard Kavanagh student	Jan 23, 2009 03:16 PM	I called him and got sent to voice mail so I sent him the e-mail below.	Add Attachment
Richard Kavanagh student	Jan 23, 2009 03:15 PM	**This is an email** Hello, This is Richard From UCS. I'm sending you this e-mail to let you know that I've set the old hard drive for your laptop up so that you can access it from your new desktop. This way you can pull off any files you may have been working on. To connect: Click Start > Run Type in the following without quotation marks: "\\mcglade\laptop" Click okay A new window containing a number of files should pop up. Any files that may have en saved on your desktop can be located by browsing to the following folder: Documents and Settings > mcgladm > Desktop You are hopefully aware of any other locations you may have saved files. We will leave this computer hooked up until you let us know that you have retrieved all needed data from it. If you have any questions or need any assistance with this please feel free to call the help desk at extension 88925 or e-mail me at rkavanagh08@wou.edu. In either case please reference your service request number 29845. Thank you for your time, Richard Kavanagh University Computing Services Student Technician rkavanagh08@wou.edu	Add Attachment
Richard Kavanagh student	Jan 23, 2009 02:58 PM	I've hooked his laptop HD to a 4600 and shared it. it's accessible at \\mcglade\laptop I'll call him to let him know.	Add Attachment
Richard Kavanagh student	Jan 23, 2009 02:53 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Chris Marsaglia	Jan 22, 2009 02:40 PM	THe contents from the old C: Drive are needed. Working files and other contacts. All the applications are there, he just needs his files.	Add Attachment
Richard Kavanagh student	Jan 16, 2009 03:38 PM	set up and delivered. His printer is out of ink.	Add Attachment
Richard Kavanagh student	Jan 15, 2009 04:31 PM	Computer is imaged and ready to deliver.	Add Attachment
Richard Kavanagh student	Jan 15, 2009 02:11 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Tricia Flaherty	Jan 14, 2009 03:27 PM	This is part of an email I rec'd from Mike McGlade **This is an email** "It may be put in my office anytime. Please advise whoever is doing it that they can have Jeanne (88381) let them into my office. Also, please have them set it up so I can print on the printer in my office, as well as the SS Division office laser."	Add Attachment
Tricia Flaherty	Jan 14, 2009 02:42 PM	He has NO OFFICE STATION since the laptop was his only one so this is a HIGH PRIORITY	Add Attachment
Tricia Flaherty	Jan 14, 2009 02:41 PM	I am putting this desktop(W#20070860) in Tech inbox#1 and a monitor below(W#20080507) for software transfer from W#20040422 Adobe CS3 Design Premium WIN from P0065730, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003 Ask Adam W. for any files from the old laptop	Add Attachment
Tricia Flaherty	Jan 14, 2009 11:53 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Jan 14, 2009 11:53 AM	Adam has the laptop and will be getting his files off of it, I am getting a PC desktop to go out as aa eraly replacement since the screen baclit is not functioning and it is out of warranty	Add Attachment
Kevin Elmore	Jan 12, 2009 10:48 AM	Is a PC. Will bring it in to itc009 at about 4pm since he isn't actually on campus all day today.	Add Attachment
Ziad Al-sulaiman	Jan 11, 2009 09:54 AM	The monitor shows only a little portion( about 10%). Mr. Michael called me on Sunday to complain about his WOU laptop. He needs it for classes on Monday. Available all day tomorrow(Monday Jan 12) Can only be reached on his cell 5039490180	Add Attachment