Service Request Ticket - # 29846

Service Request Information

CONTACT Name Diehm, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 12, 2009 08:07 AM
Department VP Student Affairs Phone 88423
Location Email diehmd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060772[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 client #NTC-10Z-00
Serial No. 0713BE8472 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:7F:60:D8

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact diemerd@wou.edu 88798

Tracking

Entered by Date Memo
Dave Diemer
Email

Public
Entered by Date Memo
Dave Diemer Jan 14, 2009 12:59 PM 
Problem was resolved Jan 12 10AM. Problem was a
entry withing the dhcpd.conf file on gilligan.
Commented out entry, restarted DHCP and thin clients
started working properly
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Adam Shinn Jan 12, 2009 09:07 AM 
Task reassigned to David Diemer.
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Adam Shinn Jan 12, 2009 09:06 AM 
There is nothing wrong with the thin client
itself. I did not replace it with 2008043, that is
back in the office. All the thin clients in the
WUC are having issues establishing a connection to
the Terminal Servers.
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Adam Shinn Jan 12, 2009 08:41 AM 
replacing this with the thin client WOU#: 20080043[Edit Inv]
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Adam Shinn Jan 12, 2009 08:40 AM 
Task reassigned to Adam Shinn.
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Brian Berkley Jan 12, 2009 08:22 AM 
This thin client does NOT show up on the Sun Ray
management servers.
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Brian Berkley Jan 12, 2009 08:21 AM 
****This is an email****

Deborah,

Try pressing CTRL-PAUSE-A simultaneously on the
keyboard for the thin client.

If that doesn't work, I'll send someone over with
a replacement.

Thanks,
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Cinthya Mendez-Garcia Jan 12, 2009 08:09 AM 
says it will not give a log in screen, she tried 
hovering on the top with the mouse but nothing 
will show up. 

the computer is located in WUC Room 210, used for 
student workers,and WUC building managers. 

says first student worker comes in at 9am.
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