Service Request Ticket - # 29850

Service Request Information

CONTACT Name Hsieh, Bau Hwa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 12, 2009 09:38 AM
Department Social Science Phone 88853
Location Email hsiehb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080378[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 9NWV3G1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Unknown Software Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067762 installed as Offcie Pro 2003

Wired NIC 00:21:70:A5:28:17


Wireless NIC 00:21:5C:6F:DB:C3

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Jan 30, 2009 10:08 AM 
Task reassigned to Stanley Ratcliff.
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UCS Tech Jan 13, 2009 11:34 AM 
Status changed to: Waiting for Contact
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Rebecca Murphy Jan 13, 2009 09:50 AM 
called and left a message asking for available
times for a tech to come and take a look.
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Richard Rogers Jan 12, 2009 02:13 PM 
Bau Hwa Hsieh called and said she has internet 
access.
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Ryan Johnson Jan 12, 2009 12:59 PM 
Called and left a message.
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Cinthya Mendez-Garcia Jan 12, 2009 09:39 AM 
says this is a dell laptop and she does not have 
any drives showing up. 

said just today it happened. 
available hours: says she teaches all day

said a call would be nice before heading over.
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