Service Request Ticket - # 29851

Service Request Information

CONTACT Name Smith, William (Doug)   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 12, 2009 10:40 AM
Department Social Science Phone 88372
Location Email smithw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040559[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 700m Intel Pentium M, 12.1in WXGA
Serial No. 76DMK61 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office 2003 Pro from P0050950

Wired NIC 00:0B:7D:12:BE:C6

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Jan 30, 2009 10:09 AM 
Task reassigned to Stanley Ratcliff.
 Add Attachment
UCS Tech Jan 13, 2009 12:20 PM 
Status changed to: Waiting for Contact
 Add Attachment
Stanley Ratcliff Jan 13, 2009 12:20 PM 
Called and left VM
 Add Attachment
Patrick Shanley Jan 12, 2009 01:37 PM 
He will be in his office the rest of the day.  He 
has a meeting 1500 TO 1530 OTHERWISE HE IS 
AVAILABLE
 Add Attachment
Ryan Johnson Jan 12, 2009 12:34 PM 
Called and left a message.
 Add Attachment
Joan Guralnick Jan 12, 2009 10:54 AM 
I had him put away all of the files he was 
storing on his desktop. He said he would still 
like someone to come over and take a look at his 
laptop.
 Add Attachment
Joan Guralnick Jan 12, 2009 10:41 AM 
Today it even took a while to quit beeping after 
he logged in.
 Add Attachment