Service Request Ticket

Service Request Information

CONTACT	Name	Keulks, Gavin	Date	Jan 12, 2009 12:06 PM
	Department	Humanities Division	Phone	88519
	Location		Email	keulksg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20070812 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag		Description	HP LaserJet P2015dn Printer #CB368A#ABA
	Serial No.	SCNBJL59830	Location	PDR - Picked up by PP on 12/8/10
	Model	CB368A	Hostname
	Notes	duplexing networkable but hooked up via USB in Honors Office(restricted share)	Ink/Toner Refill
	Wired NIC	00:1B:78:1E:24:EE

TECHS	Submitted by	Joan Guralnick	Contact	guralnij@wou.edu	88646
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Feb 09, 2009 11:00 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Feb 09, 2009 11:00 AM	This printer was sent into HP for repairs. The printer was delivered back to the Honors Office and is up and running.	Add Attachment
Patrick Shanley	Feb 09, 2009 10:12 AM	88519 is the honors phone to contact him, he just wanted to check on the status of this task	Add Attachment
Brian Berkley	Jan 16, 2009 07:27 AM	Task reassigned to Adam Wehner.	Add Attachment
Joan Guralnick	Jan 15, 2009 01:56 PM	He called back He said he talked to Adam but no one came over. This is the only printer they have access to they use it a lot every day.	Add Attachment
UCS Tech	Jan 13, 2009 11:02 AM	Status changed to: Waiting for Contact	Add Attachment
Ryan Johnson	Jan 12, 2009 01:06 PM	Called and left a message.	Add Attachment
Joan Guralnick	Jan 12, 2009 12:07 PM	APSC 210	Add Attachment