Service Request Ticket - # 29854

Service Request Information

CONTACT Name Guy, Trisha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 12, 2009 12:32 PM
Department Student Health & Counseling Center Phone 88844
Location Email guyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050986[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. GPPYB91 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS OfficePro 2003 from P0056135, AddressMate (they have physical media)

Wired NIC 00:12:3F:CD:7F:40

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact rjohnson07@wou.edu 88925

Tracking

Entered by Date Memo
Ryan Johnson
Email

Public
Entered by Date Memo
Ryan Johnson Jan 12, 2009 01:54 PM 
Was able to strip the driver files down and
install the printer.  Printed a test page
successfully.  Noticed a lot of color bleed with
the color ink though.
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Ryan Johnson Jan 12, 2009 01:22 PM 
Task reassigned to Ryan Johnson.
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Ryan Johnson Jan 12, 2009 01:19 PM 
Ok, it's not fixed.  Will call and head over.
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Ryan Johnson Jan 12, 2009 01:03 PM 
Called over there and she said someone had come by
and fixed it.  Anyone able to verify that?
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Kevin Elmore Jan 12, 2009 12:34 PM 
An app named "scrubber.exe" from HP needs to be
run, per hp support page.  The fatal error message
says that this file is on the installation disk,
but I cannot find it in the 1.
Driver\printers\Hewlett-Packard\4100series folder
of the Installs Drive.
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