Service Request Ticket

Service Request Information

CONTACT	Name	Bliss, Ann	Date	Jan 12, 2009 02:17 PM
	Department	Humanities/ English, Writing & Linguistics	Phone	88368
	Location		Email	blissa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20040642 (opens in a new window)	Bldg/Room	BELL 312
	Service Tag		Description	HP LaserJet 4250dtn printer #Q5403A#ABA
	Serial No.	SCNBXC35310	Location
	Model	Q5403A	Hostname
	Notes	Duplexing, 2X500 sheet input trays Fuser for HP LJ4250 FEB2011 SR#41041, Maint Kit for HPLJ4250 from P0088563 March 2013 SR49437	Ink/Toner Refill
	Wired NIC	00:12:79:80:49:F0

TECHS	Submitted by	Richard Rogers	Contact	rrogers@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Apr 22, 2009 03:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Apr 22, 2009 03:22 PM	This problem should be fixed with the changes on the network that we have done and also the changes to all of the printing services.	Add Attachment
Stephen Pierce	Feb 23, 2009 02:29 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Stephen Pierce	Feb 23, 2009 02:29 PM	Problem comes up once in awhile and says "No printer installed". When try to install, says spooler isn't working, but prints doc anyway.	Add Attachment
Adam Wehner	Jan 26, 2009 11:35 AM	Status changed to: Waiting for Contact	Add Attachment
Adam Wehner	Jan 26, 2009 11:35 AM	Called and left VM to call me back.	Add Attachment
Brian Berkley	Jan 16, 2009 07:39 AM	Task reassigned to Adam Wehner.	Add Attachment
Kevin Elmore	Jan 14, 2009 11:58 AM	Task reassigned to Kevin Elmore.	Add Attachment
Richard Rogers	Jan 12, 2009 02:25 PM	Printer in HSS 320 wont print till computer is restarted. This happens randomly. They get a Spool error message, so they restart the computer and the problem is resolved until next time.She needs called before 4pm today.	Add Attachment