Service Request Ticket - # 29859

Service Request Information

CONTACT Name Willis, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 12, 2009 02:19 PM
Department Creative Arts Phone 88461
Location Email willisk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040753[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac G5 20in 1.8GHz SuperDrive # Z096
Serial No. sqp5120g4pnz Location PDR

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0051830, Adobe Photoshop CS v8 from P0049796 moved from 990279, TRANSFERED TO W#20090799(Dreamweaver v8 from P0060363, Adobe CS3 Design Standard for MAC from P0061036)

Wired NIC 00:11:24:71:49:3C

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Feb 13, 2009 03:09 PM 
Status changed from (1) Pending to (5) Completed
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Richard Kavanagh student Feb 13, 2009 03:09 PM 
I finished 20031186[Edit Inv] also. I e-mailed Scott Grim to
let him know. The files that used to be on the
wouuser desktop are now in a file on the desktop
for root.
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Richard Kavanagh student Feb 13, 2009 02:02 PM 
I've finished the setup on 20040753[Edit Inv].
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Richard Kavanagh student Jan 26, 2009 01:37 PM 
The OS repair worked but Scott Grimm would like
these computers set up like we would in a mac lab.
That's why he sent over the other Wou#.
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Joan Guralnick Jan 22, 2009 12:15 PM 
Well, Scott told me he would give me the numbers 
of the mahiunes in Rice 109  They are
20040753[Edit Inv] (as you know)
20031186[Edit Inv]

I'm not sure what he wants done with the second 
machine he didn't say in the email
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Richard Kavanagh student Jan 22, 2009 10:21 AM 
it's hanging while trying to load the OS and the
fans start going full blast. I'm repairing the OS.
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Richard Kavanagh student Jan 22, 2009 09:51 AM 
Task reassigned to Richard Kavanagh.
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Joan Guralnick Jan 22, 2009 09:26 AM 
This is the computer the student secretary uses 
and she has been unable to do any work since last 
week.  Things are starting to pile up.
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Josh Bedlion Jan 12, 2009 03:52 PM 
Task reassigned to Josh Bedlion.
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Josh Bedlion Jan 12, 2009 03:51 PM 
Will have time to check on Wednesday around 1pm.
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Joan Guralnick Jan 12, 2009 02:19 PM 
The room is available anytime
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