Service Request Ticket

Service Request Information

CONTACT	Name	Brown, Karen	Date	Jan 12, 2009 02:48 PM
	Department	Natural Science Division	Phone	88265
	Location		Email	brownk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050180 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280, Pentium 4 540, 3.20GHz1M
	Serial No.	61CWW71	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office PR 2003 plus compatibility pack, Arc GIS 9.2 complete install w/ extensions, Adobe Creative Suite CS3 Design Standard from P0061633 moved from W#200300808 Dec2008
	Wired NIC	00:12:3F:8F:BE:AE

TECHS	Submitted by	Richard Rogers	Contact	rrogers@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Jan 21, 2009 04:11 PM	The scanner is up and running.	Add Attachment
Richard Kavanagh student	Jan 21, 2009 02:44 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Jan 21, 2009 02:44 PM	This was probably my mistake. it looks like this room is free after 3 so I'll go and take a look then.	Add Attachment
Richard Rogers	Jan 12, 2009 02:49 PM	I called about 11 am on Monday Jan 12, and there were fire alarms in computing services. So, I am sending this note with the information. I logged onto wou # 20050180 to scan an item on the scanner attached to that computer. The scanner seems to not be installed on it. The computer was recently changed out, and perhaps the scanner was overlooked? I hope someone can look into this shortly. I searched the scanner and did not find a wou # on it.	Add Attachment