Service Request Ticket - # 29873

Service Request Information

CONTACT Name Rushing, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 13, 2009 10:09 AM
Department University Computing Solutions Phone 89242
Location Email rushingj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070155[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 2GBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550

Wired NIC 00:1A:A0:53:18:4F

TECHS Submitted by Jeff Sawyer Contact jsawye1@wou.edu 88069
Primary Technician Contact rjohnson07@wou.edu 88925

Tracking

Entered by Date Memo
Ryan Johnson
Email

Public
Entered by Date Memo
Ryan Johnson Mar 05, 2009 04:06 PM 
Status changed from (1) Pending to (5) Completed
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Ryan Johnson Mar 05, 2009 04:06 PM 
Removed Dameware, as well as a few Trojan Horses
and a rootkit called "backdoor.coreload."  After
cleaning it out, returned it back to the Library.
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Ryan Johnson Mar 03, 2009 04:29 PM 
Brought it into the shop to give it a good looking
over.
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Ryan Johnson Mar 03, 2009 03:45 PM 
Task reassigned to Ryan Johnson.
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Ryan Meyer Feb 26, 2009 01:51 PM 
Checked computer and found it based on WOU# 
Is running Windows XP, Lori Davidson is remotely
logged in. Will come back tomorrow to check on
computer status.
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Lab Attendant Feb 26, 2009 11:01 AM 
Status changed from (7) Waiting for Contact to (1) Pending
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Lab Attendant Feb 26, 2009 11:01 AM 
Priority changed from (3) Priority to (2) High Priority.
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Lab Attendant Feb 26, 2009 11:01 AM 
Inventory search reveals that the computer is in
the library staff room.
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Lab Attendant Feb 26, 2009 10:59 AM 
I (Kevin) talked to Brian Witt and John Rushing
and they said that John simply got the email.  The
computer is actually in the library.
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UCS Tech Jan 26, 2009 09:57 AM 
Status changed to: Waiting for Contact
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Richard Kavanagh student Jan 22, 2009 09:27 AM 
I called and left a voice mail asking for times we
could come by and check this out.
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Ryan Johnson Jan 16, 2009 01:10 PM 
Task reassigned to Ryan Johnson.
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Jeff Sawyer Jan 13, 2009 10:09 AM 
Email from John Rushing:


 
UCS was given an email by our ISP that this 
computer was possible compromised and need to be 
checked out.  Could you please create a task for 
this computer, and make it high priority.  I am 
not sure who to put as a primary as this is not a 
residential computer.

 

Thanks,

 

-John Rushing

Residential Computing Manager

 

 

WOU# 20070155[Edit Inv]

HL 117

CD unit - Lori Davidson 

 

OS: Windows Vista (TM) Business 6.0

MAC: 00:1a:a0:53:18:4f

HOST: ucs-PC

IP: 140.211.112.102

Location: switch-library1 D1
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