Service Request Ticket - # 29881

Service Request Ticket - # 29881

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Service Request Information

CONTACT	Name	Ryals, Sharyne	Date	Jan 13, 2009 11:38 AM
	Department	Social Science	Phone	88288
	Location		Email	ryalss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20030387 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 600m, Pentium M-1.4GHz, 14.1 SXGA+, 32MB video
	Serial No.	7KQTT31	Location	PDR
	CPU	Pentium M-1.40GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0045304 installed as Office XP Pro, DreamWeaver MX 2004 from P0052818 & Adobe Acrobat Pro v9 WIN from P0067126 transferred July 2009 to W#20081109 for Math dept
	Wired NIC	00:0B:DB:DE:E2:9A
	Wireless NIC	00:04:23:8F:54:32

TECHS	Submitted by	Jeff Sawyer	Contact	jsawye1@wou.edu	88069
	Primary Technician		Contact	rmeyer06@wou.edu	88925

Tracking

Entered by	Date	Memo
Ryan Meyer			Email Public
Entered by	Date	Memo
Ryan Meyer	Feb 27, 2009 02:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryan Meyer	Feb 27, 2009 02:29 PM	Reimaged and updated laptop. Installed MikTex and WinEdt. Set up Math as local administrator account on laptop. Delivered Laptop.	Add Attachment
Richard Kavanagh student	Feb 25, 2009 03:20 PM	Task reassigned to Ryan Meyer.	Add Attachment
Richard Kavanagh student	Feb 16, 2009 01:33 PM	I've checked out the first of these laptops. It was running SP2 so I got it fully updated w/ Microsoft updates but the battery will probably need to be replaced. It only lasted 30 minuets on a full charge.	Add Attachment
Richard Kavanagh student	Feb 12, 2009 02:48 PM	Scott Beaver has one of the laptops at home right now but the other one does have a wireless adapter. We've got the other department laptop so we can updated it and test the battery.	Add Attachment
Richard Kavanagh student	Feb 12, 2009 01:35 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Feb 12, 2009 01:35 PM	Called Sharyne and big Ryan and I are going to go look at the wireless and possible take one of the laptops back to the tech area to take a look at the battery life.	Add Attachment
Casey Sonflieth	Feb 11, 2009 12:05 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Casey Sonflieth	Feb 11, 2009 12:05 PM	She will be in her office today from 12:30 to 4:30 and tomorrow from 10 to 2 pm Phone:8-8465 Email:ryalss@wou.edu	Add Attachment
Stanley Ratcliff	Feb 10, 2009 09:01 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Stanley Ratcliff	Feb 10, 2009 09:01 AM	Called and left a VM	Add Attachment
Brian Berkley	Jan 30, 2009 09:07 PM	**This is an email** Sharyne, We'll get to the laptops as soon as we can, we have some much higher-priority items that have demanded our attention. The battery issue is likely that the power settings are on default for battery power, which means it goes into standby or hibernate in about 20 minutes.	Add Attachment
Brian Berkley	Jan 30, 2009 09:05 PM	The power settings are probably at default for on battery power. We have been busy with much higher priority things, this will have to wait.	Add Attachment
Casey Sonflieth	Jan 28, 2009 04:24 PM	She is around mid morning to mid afternoon bertween 11 and 2 tommmorow.	Add Attachment
Octavio Cervantes	Jan 27, 2009 09:01 AM	She is still waiting on this request.	Add Attachment
Audrey Sundkvist	Jan 16, 2009 09:37 AM	Changed to Low Priority since this sounds like maintenance type of stuff.	Add Attachment
Jeff Sawyer	Jan 13, 2009 11:39 AM	Email: Please check our department laptops, wou # 20030387, and 20031358 for... 1) Wireless capability - Please advise as to whether either laptop has a working wireless card 2) Battery -Please check batteries, we have had situations where the screen tells us that there is 2 hours plus battery life and laptop dies within a matter of minutes. Thank you,	Add Attachment