Service Request Ticket

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CONTACT	Name	Ganson, Nancy	Date	Jan 13, 2009 03:42 PM
	Department	The Research Institute	Phone	88808
	Location		Email	gansonn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20041046 (opens in a new window)	Bldg/Room	TODD 221
	Service Tag		Description	Dell Computer - Dim 4600 - TRI Purchased - TRI# 87321019
	Serial No.		Location	Carol Bunse
	CPU	Unknown
	OS		Software
	Wired NIC	00:11:11:20:1C:D2

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	asundkv@wou.edu	88925

Tracking

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Jan 27, 2009 11:34 AM	The machine wouldn't let Nancy login with the TR41046VINELAND.mash.wou.edu name, so we retrieved the IP and Nancy can login fine via that. I explained to her about how the IP can change and she knows how to check it (www.whatsmyip.com).	Add Attachment
Audrey Sundkvist	Jan 22, 2009 04:37 PM	**This is an email** Hi Audrey, I still cannot get the remote to workany ideas? I left a message with the help desk yesterday. I am in for awhile today, come by or call, Thanks Nancy 8-8808	Add Attachment
Audrey Sundkvist	Jan 22, 2009 04:37 PM	Task reassigned to Audrey Sundkvist.	Add Attachment
Audrey Sundkvist	Jan 21, 2009 11:10 AM	**This is an email** Audrey, Thank you!!! I am still sick, but I think I will come in tomorrow and get the paperwork I need. I can "remote" from home, get the work done and not infect anyone. Appreciate all you do to keep us connected! Nancy	Add Attachment
Audrey Sundkvist	Jan 20, 2009 04:42 PM	**This is an email** Hi Nancy, I setup the computer in 205 to accept you as an administrator. The Vineland software requires administrative privileges on the computer, which is why you were unable to use it previously. UCS does not have a copy of that software, therefore we cannot install it on your computer. However, since you are now an administrator on the computer in 205 you can remote into it. The attached document should instruct you on how to connect remotely to the cmputer. This will allow you to access the program without leaving your desk! If you experience further problems or need any assistance with remote desktoping let me know. Contact me via the extension for the Service Request Desk is 88925 and your Service Request Number is 29894, or you can email me back. -- Audrey Sundkvist WOU UCS Tech asundkv@wou.edu Service Request Desk Ext. 88925	Add Attachment
Audrey Sundkvist	Jan 20, 2009 02:59 PM	I updated the default profile further, renamed Nancy's old one, and made Nancy an admin. I also left her info on how to remote into the machine so that she can do that from her own machine. I could not fine material on the installs$ drive for the Vineland software.	Add Attachment
Audrey Sundkvist	Jan 20, 2009 11:55 AM	Nancy is out today, but I plan to sort this out at about 1:30.	Add Attachment
Audrey Sundkvist	Jan 20, 2009 11:53 AM	Kevin and I talked about this task. Nancy needs either admin access and the ability to remote into this machine or the software installed on her machine.	Add Attachment
Jeff Sawyer	Jan 20, 2009 11:09 AM	The room is Todd 105. 88391 is the # for Lisa Wilson, who can let you in the office. She says Kevin knows what needs to be done.	Add Attachment
Audrey Sundkvist	Jan 16, 2009 03:21 PM	I called and left Nancy a message asking when is convenient for her and where exactly the computer is.	Add Attachment
Cinthya Mendez-Garcia	Jan 16, 2009 01:37 PM	she needs to have work done on tuesday. said she would like a call before time.	Add Attachment
Cinthya Mendez-Garcia	Jan 16, 2009 01:36 PM	she needs program access as well.	Add Attachment
Cinthya Mendez-Garcia	Jan 16, 2009 01:36 PM	she needs program access as well.	Add Attachment
Brian Berkley	Jan 16, 2009 07:46 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Chris Marsaglia	Jan 15, 2009 04:21 PM	She doesn't really need the computer but she needs access the program for class immediately. She has meeting tomorrow but if someone contacts her she can arrange a meeting if her presence is needed.	Add Attachment
Kevin Elmore	Jan 14, 2009 02:11 PM	Shortcut for Vineyard on Nancy's (non admin) profile is non functional and I don't know why.	Add Attachment
Kevin Elmore	Jan 14, 2009 01:58 PM	SP3 update and Java were updated. There are 17 more Microsoft critical updates to install.	Add Attachment
Kevin Elmore	Jan 14, 2009 09:44 AM	Access to a program called "Vineland" was needed. I put a shortcut into the All Users/Desktop. The computer is so rarely used there are updates galore to install.	Add Attachment
Kevin Elmore	Jan 14, 2009 09:08 AM	Task reassigned to Kevin Elmore.	Add Attachment
Casey Sonflieth	Jan 13, 2009 03:46 PM	She called in before about the program on the former employees computer, but now that he is gone she needs to be able to get access to his desktop to get the program the former employee is Cory Logan: Login: loganc Pasword: 94YY35o0 Computer #20041046 Email: gansonn@wou.edu Phone : 8-8808	Add Attachment