Service Request Ticket - # 29896

Service Request Ticket - # 29896

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Service Request Information

CONTACT	Name	Adams, Kris	Date	Jan 13, 2009 04:09 PM
	Department		Phone	88627
	Location		Email	adamskr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20060804 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	83FB2D1	Description	Dell Latitude D630 notebook 2.00GHz, 4M L2 Cache, 800MHz Dual Core
	Serial No.	83FB2D1	Location	Dave McEvilly
	CPU	Intel Core 2 Duo T7300(2.00GHz, 800MHz,4ML2)
	OS		Software	Windows Vista installed as XP Pro sp2, Microsoft Office Pro Plus 2007 from P0061623 installed as Office Pro 2003
	Wired NIC	00:18:8B:D5:ED:20
	Wireless NIC	00:1B:77:45:8C:76

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Tracking

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Jan 27, 2009 01:47 PM	delivered.	Add Attachment
Richard Kavanagh student	Jan 27, 2009 10:45 AM	I finished updates and wireless now works. I'll deliver it after I get back from class.	Add Attachment
Richard Kavanagh student	Jan 27, 2009 09:45 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Jan 27, 2009 09:44 AM	I'm installing SP3 on this now. I will do more updates after that.	Add Attachment
Kevin Elmore	Jan 27, 2009 09:21 AM	The machine is now in Box #6. I think that they haven't signed up for wireless service for this machine. I am supposed to only do GFAs now, so I'm sending it back into the UCS tech queue.	Add Attachment
Audrey Sundkvist	Jan 21, 2009 03:09 PM	Task reassigned to Kevin Elmore.	Add Attachment
Audrey Sundkvist	Jan 21, 2009 03:09 PM	I cannot find the Laptop anywhere. Kevin you need to finish this task.	Add Attachment
Audrey Sundkvist	Jan 21, 2009 03:01 PM	We still have the laptop apparently.	Add Attachment
Kevin Elmore	Jan 14, 2009 01:56 PM	Gail in FinAid is the office manager. She can answer any questions about this task. 88682.	Add Attachment
Kevin Elmore	Jan 14, 2009 01:55 PM	I updated Sophos via ethernet cable. I cannot get it to connect with wou-secure. I'm bringing the computer into itc007.	Add Attachment
Kevin Elmore	Jan 14, 2009 12:43 PM	Task reassigned to Kevin Elmore.	Add Attachment
Kevin Elmore	Jan 14, 2009 12:20 PM	Task reassigned to Kevin Elmore.	Add Attachment
Brian Berkley	Jan 14, 2009 09:13 AM	Needs sophos uninstalled and reinstalled and the MASH\Sophie account setup for updates and the secondary set to the emUSER account direct to Sophos. Look in the T: drive (\\seeker\installs$) for details under Sophos.	Add Attachment
Casey Sonflieth	Jan 13, 2009 04:11 PM	There is a Laptop in the Financial Aid room in the Admin building that wont let the software update. Email: adamskr@wou.edu Phone: 8-8627	Add Attachment