Service Request Ticket - # 29908

Service Request Ticket - # 29908

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Djokotoe, Vivian	Date	Jan 14, 2009 11:29 AM
	Department	Criminal Justice	Phone	88358
	Location		Email	djokotoev@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080467 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
	Serial No.	94RDPH1	Location	PDR
	CPU	Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)
	OS	Unknown	Software	Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0068380 installed as Offcie Pro 2003, transfered from W#20030714 DreamWeaver MX 2004 from P0052571
	Wired NIC	00:21:70:C4:F5:6D
	Wireless NIC	00:21:5C:86:99:3F

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact		88925

Tracking

Entered by	Date	Memo
New Equip. Setup			Email Public
Entered by	Date	Memo
Kevin Elmore	Feb 02, 2009 11:38 AM	The machine is in inbox 1.	Add Attachment
Kevin Elmore	Feb 02, 2009 11:37 AM	Make that 12:50pm, instead of 1pm.	Add Attachment
Kevin Elmore	Feb 02, 2009 11:32 AM	If she comes in before 1pm, radio Kevin (tech). After 1pm, call the tech phone.	Add Attachment
Cinthya Mendez-Garcia	Feb 02, 2009 09:27 AM	called saying that she will come and pick it up today.	Add Attachment
Emily Kavanagh	Jan 29, 2009 03:53 PM	She just wants to come and pick up the lap top	Add Attachment
Chris Marsaglia	Jan 29, 2009 08:36 AM	Before the delivery, she would like to be called.	Add Attachment
Audrey Sundkvist	Jan 28, 2009 01:50 PM	We will attempt to deliver this tomorrow then.	Add Attachment
Casey Sonflieth	Jan 28, 2009 01:16 PM	She called in today asking if it can be done or is done soon. she needs it done before this weekend if possible she will be in her office tomorrow if she needs to be for the laptop to be delivered. Side note: She is very upset and angry about how long it is taking for this to happen	Add Attachment
Jeff Sawyer	Jan 27, 2009 11:56 AM	She is on campus Tuesdays and Thursdays. Email is better for contacting her. She would like to arrange a meeting. She has class from 10-noon and 2pm-4pm. She would really like to have her laptop set up before this weekend and is willing to come in early.	Add Attachment
Chris Marsaglia	Jan 22, 2009 08:46 AM	She needs the laptop to be setup by today because she has an important conference to prepare for this weekend.	Add Attachment
Kevin Elmore	Jan 21, 2009 02:22 PM	Needs to be registered with Bradford if the department wants wireless access.	Add Attachment
Kevin Elmore	Jan 21, 2009 10:43 AM	Imaged, named, bound, admins, installed Dreamweaver 2004 MX, ...ready to deliver	Add Attachment
Cinthya Mendez-Garcia	Jan 21, 2009 08:37 AM	says she needs this laptop for a conference she will be going on next week.	Add Attachment
Cinthya Mendez-Garcia	Jan 21, 2009 08:36 AM	called says she will be available tomorrow between 9am-10am.	Add Attachment
Jeff Sawyer	Jan 20, 2009 11:11 AM	She has time open from now until 2pm. Tuesday the 20th. She wants to make sure she has access to her H:Drive.	Add Attachment
Cinthya Mendez-Garcia	Jan 16, 2009 01:26 PM	available hours: thursday 22nd from 9am-10am. said a call would be best, she is going to be in and out of her office because they are interviewing people.	Add Attachment
Tricia Flaherty	Jan 14, 2009 11:46 AM	I will be putting this laptop with GFA form in tech inbox # 6 Please not the transfer of transfer from old machine of DreamWeaver MX 2004 from P0052571	Add Attachment