Service Request Ticket

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Service Request Information

CONTACT	Name	Toray, Tamina	Date	Jan 14, 2009 12:54 PM
	Department	Behavioral Sciences Division	Phone	88712
	Location		Email	torayt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030853 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	6TC0Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	sratcli@wou.edu	88925

Tracking

Entered by	Date	Memo
Stanley Ratcliff			Email Public
Entered by	Date	Memo
Stanley Ratcliff	Mar 09, 2009 02:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stanley Ratcliff	Mar 09, 2009 09:13 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Stanley Ratcliff	Feb 23, 2009 10:37 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Stanley Ratcliff	Feb 23, 2009 10:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stanley Ratcliff	Feb 23, 2009 10:37 AM	Eventlog shows "The device, \Device\CdRom0, has a bad block" which means the dvd burner is bad, replaced with spare and brought it back to Toray.	Add Attachment
Stanley Ratcliff	Feb 23, 2009 09:06 AM	Called here and let her know were working on the machine and if its not returned within an hour we will set her up with a temp machine untill hers is fixed	Add Attachment
Cinthya Mendez-Garcia	Feb 23, 2009 08:55 AM	she did seem upset.	Add Attachment
Cinthya Mendez-Garcia	Feb 23, 2009 08:54 AM	called and said she would have liked it if someone left her a note saying that they were going to take her computer. says someone just took it and now she has no machine to work on, would like for someone to give her a call about when this will be resolved.	Add Attachment
Ryan Johnson	Feb 20, 2009 03:59 PM	Brought the computer in after finding multiple viruses and getting a lot of system errors. Will investigate further.	Add Attachment
Ryan Johnson	Feb 20, 2009 03:59 PM	Task reassigned to Ryan Johnson.	Add Attachment
Ryan Johnson	Feb 18, 2009 03:03 PM	Called and left a message.	Add Attachment
Richard Kavanagh student	Feb 18, 2009 02:59 PM	Called both Tamina and Linda but got voice mail for both. didn't leave messages. For future reference Linda's extension is 88344.	Add Attachment
Jeff Sawyer	Feb 17, 2009 10:47 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Jeff Sawyer	Feb 17, 2009 10:47 AM	Today she is available from 2-330 pm. We can always get into her office through secretary Linda during all hours except 1-2.	Add Attachment
Ryan Meyer	Feb 17, 2009 10:31 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Ryan Meyer	Feb 17, 2009 10:31 AM	Called and left a VM	Add Attachment
Richard Rogers	Feb 16, 2009 03:01 PM	Computer is resarting again when she inserts a DVD. This happens randomly.	Add Attachment
Richard Rogers	Feb 16, 2009 03:00 PM	Task reassigned to UCS Tech.	Add Attachment
Richard Rogers	Feb 16, 2009 03:00 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Stanley Ratcliff	Jan 20, 2009 11:02 AM	Available today at 12	Add Attachment
Joan Guralnick	Jan 20, 2009 10:38 AM	today1400 1530. LInda Kunze can let you in anytime. She takes lunch 1200 to 1300. TT doesn't need to be there	Add Attachment
UCS Tech	Jan 20, 2009 10:23 AM	Status changed to: Waiting for Contact	Add Attachment
Stanley Ratcliff	Jan 20, 2009 10:23 AM	Called and Left VM and emailed	Add Attachment
Casey Sonflieth	Jan 14, 2009 12:57 PM	Everytime that she tries to load a DVD her computer restarts on it own. it is her office computer comp:# 20030853 the computer number should probably be redone because it is really hard to read she said. Phone: 8-8712 Email:torayt@wou.edu	Add Attachment