Service Request Ticket - # 29924

Service Request Information

CONTACT Name Jacobs, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 15, 2009 07:50 AM
Department Business Services Phone 88383
Location Email jacobsm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060258[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. J1L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A6:58:47


TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public

Entered by Date Memo
Richard Kavanagh student Jan 20, 2009 03:56 PM
installed and hooked up the printer.
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Richard Kavanagh student Jan 20, 2009 02:14 PM
computer is imaged, named and bound.
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Richard Kavanagh student Jan 20, 2009 08:34 AM
This computer is on my desk.
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Richard Kavanagh student Jan 20, 2009 08:34 AM
Task reassigned to Richard Kavanagh.
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Kevin Elmore Jan 16, 2009 11:49 AM
The machine is in itc 007 and has a note on it
w/this SR#.
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Kevin Elmore Jan 16, 2009 11:33 AM
Picked up computer.
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Kevin Elmore Jan 16, 2009 10:19 AM
Task reassigned to Kevin Elmore.
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Adam Wehner Jan 16, 2009 09:19 AM
This computer needs to be picked up and reimaged.
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Brian Berkley Jan 16, 2009 08:38 AM
Task reassigned to Adam Wehner.
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Chris Marsaglia Jan 15, 2009 07:52 AM
When she starts up normally but when she tries to 
open anything(file, application,etc.) the screen 
goes black, then to the Dell start up icon, then 
blue, then to the windows is starting icon, and 
then back to the "Ctrl+alt+Delete box."
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