Service Request Ticket

Service Request Information

CONTACT	Name	Frederick, Isaac	Date	Jan 15, 2009 11:40 AM
	Department	Athletics	Phone	88420
	Location		Email	frederickd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080447 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
	Serial No.	2Q0YNH1	Location	PDR
	CPU	Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)
	OS	Windows XP Pro, 64 bit	Software	Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0068314 installed as Offcie Pro 2003
	Wired NIC	00:21:70:C3:90:0C
	Wireless NIC	00:21:5C:8A:CF:F5

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	sratcli@wou.edu	88925

Entered by	Date	Memo
Stanley Ratcliff			Email Public
Entered by	Date	Memo
Stanley Ratcliff	Jan 23, 2009 10:05 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Tricia Flaherty	Jan 22, 2009 10:22 AM	We need to help them with Bradford since it is a system that the dept has already paid for access. it is tied to user login of the end user	Add Attachment
Kevin Elmore	Jan 21, 2009 02:21 PM	Needs to registered with Bradford.	Add Attachment
Kevin Elmore	Jan 21, 2009 02:17 PM	This was delivered, but now he cannot log onto MASH.	Add Attachment
Kevin Elmore	Jan 21, 2009 10:14 AM	Imaged, named, bound, admins, ..ready to deliver	Add Attachment
Tricia Flaherty	Jan 16, 2009 03:15 PM	okay so this user has been signed up through Teresa(Telecom) to recieve their network connection via wireless. He will need to log in under his account and put int the wireless connection password("Ihadajadesaleatthelake") to get connected.	Add Attachment
Tricia Flaherty	Jan 15, 2009 11:48 AM	Tech inbox #2	Add Attachment
Tricia Flaherty	Jan 15, 2009 11:43 AM	This will be in tech inbox # This user does not have his own station at the moment he shares with Head Coach Mike Jphnson who also resides in NPE213. I have mentioned to Konnie Sayer(8-8909) in the Athletics Office that this station will need to be setup with either wireless or a port in NPE213. She said she would look into that.	Add Attachment