Service Request Ticket - # 29937

Service Request Information

CONTACT Name Penner, Jami   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 15, 2009 01:02 PM
Department Athletics Phone 88531
Location Email strinzj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20080449[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755 2.66HGz, 4M, VT, 1333MHz FSB
Serial No. CL4VNH1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Microsoft Office Pro Plus 2007 license from P0068314 installed as Office Pro 2003

Wired NIC 00:21:70:3D:EE:B9


Wireless NIC 00:1E:C1:44:94:90


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell Mar 25, 2009 03:47 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Dale Goodell Mar 25, 2009 11:29 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Dale Goodell Mar 25, 2009 11:29 AM
Met with Brian Witt to test the machine. 
Everything seemed to work fine with the wireless
card.  Delivery scheduled for 3/25/2009, 1:30 pm.
 Contact: Konnie Sayers.
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Tricia Flaherty Mar 25, 2009 11:21 AM
Task reassigned to Dale Goodell.
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Tricia Flaherty Mar 25, 2009 11:19 AM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Mar 19, 2009 01:01 PM
The tech inbox 12 still has the peripherials in 
it but the box is plugged in at the inventory 
counter in ITC008
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Tricia Flaherty Mar 19, 2009 01:00 PM
CArd is installed and activated with Bradford of 
Jamie Strinz use the way it works with the Domain 
will be a little tricky and it will needto have 
its drives mapped differently then normal and 
will not necessarily work well for multiple users 
to log in to.  Please get more information on how 
to complete the Drive mapping/profile settings 
for this station from Brian Witt and/or John 
Rushing.  And let the end user know of the 
limitations that this station may face as 
compared to a hard wired hookup
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Teresa Hutchinson Feb 23, 2009 08:11 AM
Task reassigned to Tricia Flaherty.
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Teresa Hutchinson Feb 23, 2009 08:11 AM
Tricia I reassigned it to you for the wireless 
network card portion and thought maybe you could 
reassign after we received the card.  Thanks!
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Teresa Hutchinson Feb 23, 2009 08:10 AM
Bill K emailed Jon Carey on Friday, Feb 20th: 

Jon:
Tricia will be ordering a wireless network card 
for the station 
in NPE that does not have a wired connection.  I 
am going 
on the assumption this is how you would like to 
proceed, rather 
than spend the $560 on running wire.  The network 
charge 
will be $17/month.  Some things to think about 
with 
wireless:  
   1.  less reliable than wired
   2.  slower that wired.  (think video streaming)
 
 Bill

Jon Carey responded back, yes, we want to proceed 
with the wireless card.  

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Teresa Hutchinson Feb 11, 2009 09:27 AM
Status changed from (1) Pending to (4) On Hold
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Teresa Hutchinson Feb 11, 2009 09:27 AM
I emailed Bill K to get policy decision regarding 
adding a wireless card into a desktop and if that 
was acceptable.  They do not want to pay the $560 
to add a second jack.
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Kevin Elmore Feb 06, 2009 10:50 AM
Status changed from (1) Pending to (4) On Hold
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Kevin Elmore Feb 06, 2009 10:50 AM
This machine is waiting permission for a wireless
adapter.
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Tricia Flaherty Jan 16, 2009 03:18 PM
Sharon Hall has put in a workorder to get a 
second network connection into NPE215 for this 
station as of Friday 1/16/2009
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Tricia Flaherty Jan 15, 2009 01:07 PM
This will be in tech inbox #12 This user does not
have her own station at the moment he shares with
Head Softball Coach Pam Knox who also resides in
NPE211. I have mentioned to Konnie Sayer(8-8909)
in the Athletics Office that this station will
need to be setup with a nwtwqork port in NPE215.
She said she would look into that.
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