Service Request Ticket

Service Request Information

CONTACT	Name	LaJeunesse, Paul	Date	Jan 16, 2009 08:58 AM
	Department	Creative Arts/Art	Phone	88392
	Location		Email	lajeunep@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080173 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple MacBook 13-in (white) #Z0FK
	Serial No.	SW88290ZS0P5	Location	PDR
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	MS Office 2008 for MAC from P0067126, Adobe CS3 Web Premium MAC from P0063081 moved from W#20031408, Adobe InDesign CS3 MAC License from P0065673
	Wired NIC	00:22:41:23:AA:F4
	Wireless NIC	00:21:E9:DC:11:40
	Bluetooth NIC	00:22:41:3F:03:A9

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	sratcli@wou.edu	88925

Entered by	Date	Memo
Stanley Ratcliff			Email Public
Entered by	Date	Memo
Stanley Ratcliff	Jan 22, 2009 09:20 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Stanley Ratcliff	Jan 20, 2009 12:44 PM	Needs a local account created or a mobile account	Add Attachment
Stanley Ratcliff	Jan 20, 2009 12:19 PM	Task reassigned to Stanley Ratcliff.	Add Attachment
Kevin Elmore	Jan 16, 2009 11:32 AM	Is in class until about 2pm.	Add Attachment
Kevin Elmore	Jan 16, 2009 10:25 AM	Task reassigned to Kevin Elmore.	Add Attachment
Cinthya Mendez-Garcia	Jan 16, 2009 09:01 AM	the screen shakes as though he is putting in a bad username and password but he is sure that both are correct.	Add Attachment
Cinthya Mendez-Garcia	Jan 16, 2009 09:00 AM	says he just noticed this the other day. says when you get to the username and password screen the screen shakes. available hours: today 2-pm until 5pm. monday from 10-5pm tuesday thursdays he is free.	Add Attachment