Service Request Ticket

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Service Request Information

CONTACT	Name	Jones, Gary	Date	Jan 16, 2009 03:09 PM
	Department	Humanities Division	Phone	88599
	Location		Email	jonesg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040619 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag	FY2QV61	Description	OptiPlex GX280 SFF, Pentium 4, 3.2GHz, 1M, 800MHz
	Serial No.	FY2QV61	Location	ITC Fee Payment
	CPU	Pentium 4-3.2GHz
	OS		Software	MS Office Pro 2003 from P0051548
	Wired NIC	00:11:43:BA:C9:85

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	asundkv@wou.edu	88925

Tracking

Entered by	Date	Memo
Audrey Sundkvist			Email Public
Entered by	Date	Memo
Audrey Sundkvist	Feb 20, 2009 08:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Audrey Sundkvist	Feb 20, 2009 08:46 AM	This has been setup.	Add Attachment
Audrey Sundkvist	Feb 19, 2009 04:50 PM	Imaged, named, bound, admin'd, and ready to be delivered again.	Add Attachment
Audrey Sundkvist	Feb 19, 2009 04:42 PM	This is finally done reimaging and I will deliver it tomorrow morning at about 8:30am.	Add Attachment
Audrey Sundkvist	Feb 19, 2009 10:26 AM	This machine won't recognize USB devices anymore. UTorrent. Reimaging now.	Add Attachment
Audrey Sundkvist	Feb 19, 2009 09:43 AM	Task reassigned to Audrey Sundkvist.	Add Attachment
Chris Marsaglia	Feb 19, 2009 09:29 AM	A Psy. Secretary has a key and is able let people in at anytime.	Add Attachment
Chris Marsaglia	Feb 19, 2009 09:28 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Chris Marsaglia	Feb 19, 2009 09:28 AM	He avalailable at 3 o'clock so someone should go visit him. The computer is not functioning at all.	Add Attachment
Ryan Meyer	Feb 18, 2009 03:08 PM	**This is an email** Hello Garry Jones, I would like to help fix your computer but I need to know when you, or your computer, are available. Please contact me back with more information on when that will be possible. When calling back please reference you service request number 29961 to speed the process along. Thank you for your time, Ryan Meyer UCS Tech	Add Attachment
Richard Kavanagh student	Feb 18, 2009 03:07 PM	Ryan M. called and left a message for Gary Jones asking for times of availability, also sent an e-mail with similar information.	Add Attachment
Cinthya Mendez-Garcia	Feb 16, 2009 09:45 AM	this is his work computer	Add Attachment
Cinthya Mendez-Garcia	Feb 16, 2009 09:44 AM	called back saying he is getting mail delivery failure notices about 100 of them coming from chemeketa	Add Attachment
Cinthya Mendez-Garcia	Feb 16, 2009 09:37 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Cinthya Mendez-Garcia	Feb 16, 2009 09:37 AM	called saying at the time it was working okay but now it is still happenening. available hours: today noon until 12:50 everyday except tuesday. he can also be available at 3pm except tuesdays.	Add Attachment
Stanley Ratcliff	Feb 11, 2009 08:46 AM	Called and left a VM	Add Attachment
UCS Tech	Jan 28, 2009 02:01 PM	Status changed to: Waiting for Contact	Add Attachment
Audrey Sundkvist	Jan 28, 2009 02:01 PM	I called and left a message asking if there is a more specific time to catch him.	Add Attachment
Ryan Johnson	Jan 22, 2009 01:51 PM	Called and left a message.	Add Attachment
Cinthya Mendez-Garcia	Jan 16, 2009 03:11 PM	says it has been going on for a couple of weeks now. he gets pop-ups appear when he opens a browser. available hours: 12 and 3pm on monday weds, thurs, friday.	Add Attachment