Service Request Ticket - # 29966

Service Request Ticket - # 29966

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Service Request Information

CONTACT	Name	Saffell, Tamie	Date	Jan 16, 2009 04:33 PM
	Department	Student Success & Advising Office	Phone	88057
	Location		Email	saffellt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060260 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	D4L9VB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051
	Wired NIC	00:13:72:A9:0B:37

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	ucsnetwork@wou.edu	88154

Tracking

Entered by	Date	Memo
Network Support			Email Public
Entered by	Date	Memo
Brian Berkley	Jan 20, 2009 10:19 AM	Dave you should close this.......	Add Attachment
Brian Berkley	Jan 20, 2009 10:18 AM	**This is an email** Tamie, The advising alias has been fixed.	Add Attachment
Dave Diemer	Jan 17, 2009 09:39 AM	kneecek akkarajp and mckielc have been removed from the advising alias.	Add Attachment
Brian Berkley	Jan 16, 2009 05:17 PM	**This is an email** We also need to remove kneecek and akkarajp as they no longer work here either. Tamie	Add Attachment
Brian Berkley	Jan 16, 2009 04:49 PM	**This is an email** Tamie, The advising@wou.edu mail address is an alias that points to these users: saffellt,sullivak,akkarajp,weberr,kneecek,mckielc Carol McKiel no longer works for WOU, and we'll need to remove her alias from the advising@wou.edu alias. Thanks,	Add Attachment
Brian Berkley	Jan 16, 2009 04:48 PM	Task reassigned to Network Support.	Add Attachment
Brian Berkley	Jan 16, 2009 04:48 PM	there is an advising mail alias: cougar ~/ 31% more /etc/mail/aliases \| grep mckiel advising:saffellt,sullivak,akkarajp,weberr,kneecek,mckielc mckiela:mckiela@sundown.wou.edu mckielc:mckielc@sundown.wou.edu Carol McKiel no longer works for WOU, and the advising alias needs to be modified and mckielc needs removed.	Add Attachment
Cinthya Mendez-Garcia	Jan 16, 2009 04:36 PM	says someone can call her and see for themselves. Available hours : tuesday 10-7pm.	Add Attachment
Cinthya Mendez-Garcia	Jan 16, 2009 04:35 PM	Wants to know if emails are connected to the mailbox mckielc.sundown.wou.edu. says she has never had this happen before.	Add Attachment
Cinthya Mendez-Garcia	Jan 16, 2009 04:34 PM	she cannot really explain what is happening. she hit reply and came back to her as not deliverable. the email that she sent it to was not to that address.	Add Attachment