Service Request Ticket - # 29973

Service Request Information

CONTACT Name Visuano, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 20, 2009 08:26 AM
Department Strategic Communications & Marketing Phone 88349
Location Email visuanod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080618[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Apple iMac, 20-inch, 2.66HGz Intel Core 2 Duo #Z0FE
Serial No. SQP8490P1ZE6 Location

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software MS Office MAC 2008 from P0068701, (UPG 5-2009 to Adobe Design Premium CS4 from P0070326 but installed as CS3)Adobe Design Premium CS5 Mac from P0075227 installed as CS4 Design Premium, FreeHand MX from P0047748, Extenssis Portflio 6 from P0040999 moved from W#20020499 12-2005, Mac OS X v10.5 Leopard(Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife ¿08

Wired NIC 00:23:32:9A:2D:A1


Wireless NIC 00:23:12:1D:46:4A


Bluetooth NIC 00:1E:C2:96:9B:16

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact sratcli@wou.edu 88925

Tracking

Entered by Date Memo
Stanley Ratcliff
Email

Public
Entered by Date Memo
Stanley Ratcliff Feb 11, 2009 08:49 AM 
Task reassigned to Stanley Ratcliff.
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Stanley Ratcliff Feb 11, 2009 08:49 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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UCS Tech Jan 21, 2009 11:19 AM 
Status changed to: Waiting for Contact
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UCS Tech Jan 21, 2009 11:18 AM 
Called and left VM
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Kevin Elmore Jan 20, 2009 10:07 AM 
I installed the updates and sent her an email with
her vacation message on.  I didn't immediately get
a response.  If she calls before noon today, call
the tech room and ask for Kevin.
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Teresa Hutchinson Jan 20, 2009 08:42 AM 
Dave talked to me and said it appears it might be 
a virus...suggested having a tech check her 
machine.
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Octavio Cervantes Jan 20, 2009 08:27 AM 
She was signing up for a vacation spot on line. 
But her email started sending messages to 
everyone. She does not know wha is going on.
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