Service Request Ticket

Service Request Information

CONTACT	Name	Bahari-Kashani, Hamid	Date	Jan 20, 2009 08:55 AM
	Department	Business/Economics Division	Phone	88354
	Location		Email	baharih@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070942 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	13B5CG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065792 installed as Office Pro 2003
	Wired NIC	00:1E:C9:77:AC:53

TECHS	Submitted by	Octavio Cervantes	Contact	ocervantes06@wou.edu	88925
	Primary Technician		Contact	sratcli@wou.edu	88925

Entered by	Date	Memo
Stanley Ratcliff			Email Public
Entered by	Date	Memo
Stanley Ratcliff	Feb 11, 2009 08:52 AM	Task reassigned to Stanley Ratcliff.	Add Attachment
Stanley Ratcliff	Feb 11, 2009 08:52 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Stanley Ratcliff	Feb 11, 2009 08:52 AM	I emalied him with instructions a few weeks ago on how to fix this and I just Called and left a VM saying were closing the task assuming its been resolved and to call us back if that's not the case	Add Attachment
UCS Tech	Jan 23, 2009 08:22 AM	Status changed to: Waiting for Contact	Add Attachment
Stanley Ratcliff	Jan 23, 2009 08:22 AM	Called and left VM and emailed	Add Attachment
Ryan Johnson	Jan 22, 2009 04:15 PM	Should be just a matter of changing the tab settings in the "Internet Options" in the "Control Panel." Will try to call again tomorrow.	Add Attachment
Octavio Cervantes	Jan 20, 2009 08:57 AM	He has internet explorer. He is unable to close one tab at a time. A pop up comes on saying if he wnats to close all tabs or not at all, when he tries to close one tab.	Add Attachment