Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Jan 21, 2009 09:42 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20060074 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 4350DTN Printer #Q5409A#ABA
	Serial No.	SCNGXJ29306	Location	PDR
	Model	PQ5409A	Hostname
	Notes	fuser replaced from P0068138 10/2008, maintenance kit from P0072923 11-2009	Ink/Toner Refill	HP 42A or HP 42X
	Wired NIC	00:14:38:D0:10:0B

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Feb 26, 2009 09:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Feb 26, 2009 09:16 AM	I went and looked at the printer and it seems to be printing fine. It'll just have to be babied along until it is replaced.	Add Attachment
Ryan Johnson	Jan 29, 2009 02:23 PM	Task reassigned to Adam Wehner.	Add Attachment
Ryan Johnson	Jan 29, 2009 02:22 PM	I've cleared multiple paper jams out of the feeder and the motor. I'm thinking it's about ready to give up the ghost. Passing this to Adam W.	Add Attachment
Joan Guralnick	Jan 27, 2009 10:24 AM	This printer is doing the same thing as last week. They asked me to reopen the task	Add Attachment
Ryan Johnson	Jan 23, 2009 02:11 PM	Cleared a massive paper jam in the main motor. Started printing fine afterwards. Also printed a configuration page.	Add Attachment
Ryan Johnson	Jan 23, 2009 01:40 PM	Task reassigned to Ryan Johnson.	Add Attachment
Cinthya Mendez-Garcia	Jan 21, 2009 09:44 AM	Says Lori has turned it off and back on again and gives the message paper jam in tray 2. They checked but there is no paper in the printer.	Add Attachment
Cinthya Mendez-Garcia	Jan 21, 2009 09:43 AM	Emma Richardson student worker says the printer gives a printer jam message but they both checked and there is no jam.	Add Attachment