Service Request Ticket - # 30014

Service Request Information

CONTACT Name Kissane, Kelly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 21, 2009 10:02 AM
Department Phone 88702
Location Email kissanek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060235[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 81L9VB1 Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 81L9VB1 Location ITC 007 Storage

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A6:59:C4


TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact rjohnson07@wou.edu 88925

Tracking

Entered by Date Memo
Ryan Johnson
Email

Public

Entered by Date Memo
Ryan Johnson Jan 22, 2009 05:01 PM
The computer had been basically gutted by a virus.
 After confirming that she had all of her files on
the H:\drive, I went and reformated the whole
thing, then reimaged it.  Delivered it back to
her, and it checked out fine.  Scanned her
H:\drive and made sure it was virus free.
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Ryan Johnson Jan 22, 2009 03:38 PM
Task reassigned to Ryan Johnson.
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Joan Guralnick Jan 22, 2009 11:23 AM
The department chair just called on this.  He 
really wants this fixed for her as she is unable 
to do tasks she needs to do to teach.  She does 
not need to be in the office.  Niki is out (had a 
heart attack)  but check with Mike LeMaster to 
let you in.  If he is unavailable, Mike said any 
professor in the area has a key to her office. 
With Niki out there is no coverage in the office 
so you will have to track down a prof to let you 
in. 
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Chris Marsaglia Jan 22, 2009 11:00 AM
Her work is not working. Both internet browsers 
are not functioning which is making your work 
impossible. she will be on campus all day but she 
will be gone for lunch and be back in about an 
hour.
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Chris Marsaglia Jan 22, 2009 08:54 AM
She called today wondering where her computer 
was. She says she waited yesterday for someone to 
come by and drop it off but no one came.
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Adam Bates Jan 21, 2009 05:28 PM
Called back. Her machine will be available first 
thing tomorrow morning, she comes in around 8:00. 
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Casey Sonflieth Jan 21, 2009 01:53 PM
She called back and said that she is in her 
office for the rest of the afternoon
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Ryan Johnson Jan 21, 2009 12:34 PM
Called and left a message.
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Casey Sonflieth Jan 21, 2009 10:06 AM
She said that here computer has been hit with a 
virus. like all of the browsers like mozilla will 
not open . but explore pops upo but then says 
there is an error.  and the SOPHOS popped up with 
3 warnings and the acrobe bat reader too. 
thats why she thinks that it is a virus.

Email:Kissanek@wou.edu( cant access email, cuz 
browsers wont work.)

Phone: 8-8702
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