Service Request Ticket

Service Request Information

CONTACT	Name	Silva, Jaime	Date	Jan 21, 2009 10:15 AM
	Department	Student Health & Counseling Center	Phone	88396
	Location		Email	silvaj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050986 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	GPPYB91	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS OfficePro 2003 from P0056135, AddressMate (they have physical media)
	Wired NIC	00:12:3F:CD:7F:40

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Jan 23, 2009 01:20 PM	Fixed.	Add Attachment
Joan Guralnick	Jan 22, 2009 09:21 AM	Task reassigned to Brian Berkley.	Add Attachment
Joan Guralnick	Jan 22, 2009 09:20 AM	So Jaime called back this morning. He says a tech told him yesterday the the printer had been made part of the boot process and was preventing him from starting his computer. When he turns off the printer he can start his computer. This is not a real fix for him. He is hoping someone is coming back over to fix his machine and printer for good.	Add Attachment
Kevin Elmore	Jan 21, 2009 12:07 PM	Task reassigned to Kevin Elmore.	Add Attachment
Casey Sonflieth	Jan 21, 2009 10:17 AM	When hs turns on the computer he only get to the screen that is black and says dell. he has also tried shutting down and restarting too but stil does the same thing. Comp:20050986 Phone: 8-8747 Email: silvaj@wou.edu	Add Attachment